Hello,
Some of you may know I have a low tolerance for B.S., and, have a bit of a temper. So...I can't decide if I'm handling this situation "very well"....or, ignoring the nagging feeling I have that I'm handling it poorly....
About the middle of this past May, I placed an order with a small supplier that I know. I paid cash, and in-full, at the time of the order.
I've know this guy and his Company for about 13 years. I've placed orders with them before, always got my product, although it took longer that it typically should, and cost more money than a bigger Company would have charged, but, I try to throw some business to the smaller Companies from time to time.
Anyway... since the original order date, I've heard these excuses:
1.) "Out of stock...back ordered"
2.) "They shipped all of our order, except yours"
3.) "If it was back-ordered, the girl forgot to re-place the order, which is how our system works, we have to re-order the items"
4.) " I don't know why the items haven't been shipped..... I'll call you back"
5.) " You mean you haven't got the items yet?.... I'll call you back"
6.) " I got item "D", but am still waiting on "A,B, &C"
7.) " Still waiting on items A, B &C", you can pick up item D"
After hearing all of these excuses, I phoned the Company owner and said...If you can't get the product, for whatever reason..OK, just give me my money back. He apologizes and tells me that he'll get "RIGHT ON IT".
So...three and a half months go by, So...late today, I'm in the area and decide to stop in and find out exactly as to what's going on...
As I walk in the door, the counter lady tosses 1 item (item, D) on the counter. Attached to the item is a small amount money in twenty dollar bills. Calmly, I ask "what is this?" She says that I'll have to talk to the boss. (but, he's not in)
I tell her that: "this is only a part of the order, where's the rest?" She repeats, that I have to talk to the boss. I then tell her that between the item "D" and the small amount of cash...(which is my apparent refund), that, I'm still owed a LOT of money. She repeats her "Talk to the boss" speech.
Not noticing another customer standing behind me ...I tell her this is Bull-shit, that, "I ordered this stuff THREE & a HALF months AGO! WTF!" Then, I tell her I want my money back...Immediately! She tells me to "keep my voice down", that, "it's not proper to talk about this in front of customers". (her tone and gestures are dismissive... as if I've really got no complaint)
Customers?...I said... I'm a freaking customer!
At this point...I'm so pissed, I could feel my heart pounding. I pushed the item "D" with the few twenties, back to her and left. (I wasn't going to accept part of the order, or, even part of my money being returned)
I called the Owner again on his cell phone and left him a message...it hasn't been returned.
I suppose what really pisses me off, is that, he's not the cheapest, he doesn't have the best selection of product, but, I've supported him when I could and sent others to him as customers....and, I have not gotten a straight answer since this order was placed. My anger is not about the money...it's about the BS
Tomorrow ....
Hammer
ps. maybe it was good for him that he wasn't there....
Some of you may know I have a low tolerance for B.S., and, have a bit of a temper. So...I can't decide if I'm handling this situation "very well"....or, ignoring the nagging feeling I have that I'm handling it poorly....
About the middle of this past May, I placed an order with a small supplier that I know. I paid cash, and in-full, at the time of the order.
I've know this guy and his Company for about 13 years. I've placed orders with them before, always got my product, although it took longer that it typically should, and cost more money than a bigger Company would have charged, but, I try to throw some business to the smaller Companies from time to time.
Anyway... since the original order date, I've heard these excuses:
1.) "Out of stock...back ordered"
2.) "They shipped all of our order, except yours"
3.) "If it was back-ordered, the girl forgot to re-place the order, which is how our system works, we have to re-order the items"
4.) " I don't know why the items haven't been shipped..... I'll call you back"
5.) " You mean you haven't got the items yet?.... I'll call you back"
6.) " I got item "D", but am still waiting on "A,B, &C"
7.) " Still waiting on items A, B &C", you can pick up item D"
After hearing all of these excuses, I phoned the Company owner and said...If you can't get the product, for whatever reason..OK, just give me my money back. He apologizes and tells me that he'll get "RIGHT ON IT".
So...three and a half months go by, So...late today, I'm in the area and decide to stop in and find out exactly as to what's going on...
As I walk in the door, the counter lady tosses 1 item (item, D) on the counter. Attached to the item is a small amount money in twenty dollar bills. Calmly, I ask "what is this?" She says that I'll have to talk to the boss. (but, he's not in)
I tell her that: "this is only a part of the order, where's the rest?" She repeats, that I have to talk to the boss. I then tell her that between the item "D" and the small amount of cash...(which is my apparent refund), that, I'm still owed a LOT of money. She repeats her "Talk to the boss" speech.
Not noticing another customer standing behind me ...I tell her this is Bull-shit, that, "I ordered this stuff THREE & a HALF months AGO! WTF!" Then, I tell her I want my money back...Immediately! She tells me to "keep my voice down", that, "it's not proper to talk about this in front of customers". (her tone and gestures are dismissive... as if I've really got no complaint)
Customers?...I said... I'm a freaking customer!
At this point...I'm so pissed, I could feel my heart pounding. I pushed the item "D" with the few twenties, back to her and left. (I wasn't going to accept part of the order, or, even part of my money being returned)
I called the Owner again on his cell phone and left him a message...it hasn't been returned.
I suppose what really pisses me off, is that, he's not the cheapest, he doesn't have the best selection of product, but, I've supported him when I could and sent others to him as customers....and, I have not gotten a straight answer since this order was placed. My anger is not about the money...it's about the BS
Tomorrow ....
Hammer
ps. maybe it was good for him that he wasn't there....
. 