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<blockquote data-quote="Jason Bertok" data-source="post: 124077" data-attributes="member: 7712">Re: Mute groups problemI&#039;ve called Joe Sanborn and one other guy before and never received a call back from either of them - when we first got the desk I had a question that I couldn&#039;t figure out even after watching their webinars.&nbsp; I&#039;m very familiar with their service center and how to get ahold of them, what I&#039;m interested in anyones experience with their service, and how quickly the board could possibly be turned around.&nbsp; I&#039;m not looking for the &#039;company&#039; answer.I must have missed the fact that the 3 year warranty isn&#039;t actually a 3 year warranty, which is disappointing.&nbsp; It was stressed to us how important this desk was to the Behringer rep, how they were working to change their image, and thusly why they were backing it with the 3 year warranty.&nbsp; I suppose sometimes things are too good to be true.I&#039;m obviously not sending this in for a blown LED.&nbsp; If the rest of these issues won&#039;t be covered, the cost to repair won&#039;t make sense.&nbsp; We may end up needing to buy a PreSonus, which was our original intent.</blockquote>

[QUOTE="Jason Bertok, post: 124077, member: 7712"] Re: Mute groups problem I've called Joe Sanborn and one other guy before and never received a call back from either of them - when we first got the desk I had a question that I couldn't figure out even after watching their webinars. I'm very familiar with their service center and how to get ahold of them, what I'm interested in anyones experience with their service, and how quickly the board could possibly be turned around. I'm not looking for the 'company' answer. I must have missed the fact that the 3 year warranty isn't actually a 3 year warranty, which is disappointing. It was stressed to us how important this desk was to the Behringer rep, how they were working to change their image, and thusly why they were backing it with the 3 year warranty. I suppose sometimes things are too good to be true. I'm obviously not sending this in for a blown LED. If the rest of these issues won't be covered, the cost to repair won't make sense. We may end up needing to buy a PreSonus, which was our original intent. [/QUOTE]

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