Acoustic guitar into passive DI

Aug 9, 2011
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Gothenburg, Sweden
After reading this and the old forum for a few years and never posting, I have a question that I would like some help with. This may get a bit long but I will try to be as to the point as possible.
Last week i did a show with a well known swedish guitar player, accompanied by an equally well known double bass player. My client was a company that I've been working for a bit lately and the show was in a sort of upscale restaurant/bar that is a long time client of theirs. The gear was the house rig that my client has installed and maintains, JBL speakers and an LS9 positioned so that it can be operated by the pianists that usually play there.

As they open for lunch at 11 and don't close until 3 am there wouldn't be a soundcheck. No problem i thought, as there would only be two DIs and a vocal mic. Oh, how wrong I was. I got there as early as I could in the morning and put up a riser, plugged the two DI's into the house LS9, tested that I had signal by putting a finger on the tip of the jack cables, tested the monitors for feedback with the vocal mic, etc, and left.

When it's show time around 10 PM the artist get escorted on to the tiny stage by security, plug in and... no signal on either of the DI's. Time for troubleshooting in front of a packed venue that just found out who tonights secret guest were. I get signal from the double bass by going straight from the bass pick up into the DI, bypassing the Line 6 pedal board that he was using and it sounds fine. I then notice that I am getting signal from the acoustic, it's just very very weak. I turn the gain up and get a tinny sounding, no low end guitar sound. I check the EQ in the ls9 and it's flat, only a hi-pass at 80 Hz or so. Since there was no time for troubleshooting to begin with, they start playing.

As they play, the problem with the guitar gets worse, it starts to distort and drop in level. My first thought is that the battery in the guitar is dead and ask the player, who responds that it sounded fine through his fender twin while rehearsing before leaving home and that he changed the battery that same day. My next thought is that the impedance of the passive DI (an LA audio DIX) was too low for the pick up in the guitar so I switch to a spare channel on the four channel behringer active DI that sits in the rack with the LS9 and it sounds even worse, like before but with noise added. This was through a different channel on the desk. I switch back and they finish the show (they were only supposed to play four or so songs anyway).

My client is not too happy with what happened, and so now I have to try to sort of diagnose the problem and give them a definite answer as to what went wrong.
The guitar player claims that the guitar still sounds fine through his fender twin, no change of battery. I will test the passive DI through a different LS9 and with a different guitar to see if the same thing happens but do any of you have any other ideas? Is it likely that it was an impedance related problem? I think I understand the theoretical possibility, but have never had that happen before. Then again, I did test the guitar with the active behringer DI through a different channel and the sound was the same.
 
Re: Acoustic guitar into passive DI

My thoughts:

Guitar with active pickup? Battery sounds dead.

Guitar with passive pickup? Needs active DI.

Every time I propose the 'battery dead' option the guitarists always insist it's fine, with any number of excuses. You need to hand them a brand new battery and watch them install it, and you'll be fine 90% of the time.

Possibly a bad cable somewhere - was it a real, proper, TS instrument cable? Most active pickups are turned on by a TS cable being plugged into a TRS jack - the sleeve and ring get shorted by plugging in the cable, turning on the pickup. If it was a TRS cable it would not have turned on the pickup and you'd have a big issue.
 
Re: Acoustic guitar into passive DI

Well, I think it was an active pickup, I didn't get a close look, but since I asked the guitarist if there was a battery and he said that he had replaced it I assume it was. I guess I wasn't as calm as I'd like to have been while troubleshooting.
Would a passive pickup need some time to "recover" from trying to drive the passive DI when later plugged in to the active DI? I did try an active DI but with same results, only for a brief moment though.
Would an active pickup have an easier time driving the input of the guitar players amp than a passive DI?

The cables were all TS instrument cables, no TRS, and I tried two or three different ones.

I guess I won't be able to come to a definitive answer without access to the guitar, I will check the (passive) DI tomorrow though.
 
Re: Acoustic guitar into passive DI

i have to side with silas in saying this screams battery issue, regardless of what the player said.

that being said, think back to your troubleshooting and look for any common areas that you didn't swap out. you mention a different DI and a different desk channel. did you also swap the XLR cable from the DI to the snake? what about the snake channel? the symptom you describe also sounds very much like a 'one legged' signal. such a thing would not show up in the '1/4" tap test' but certainly would manifest itself in the way that you described...

if indeed you did swap out everything in the signal chain from his guitar to your system, then barring an unfortunate double failure coincidence [which regrettably does happen] you're left with the only possible culprit, which is the guitar itself...

it's awful when you have to troubleshoot under the gun. but being able to do so calmly and methodically is a rare and valuable skill worth honing.

unasked for tip for next time out. when you're testing anything, try to duplicate as close as possible the actual situation. it's a little hard to carry around a guitar to test your lines with. but you can carry a dynamic mic [sm58 is fine] with an xlr to 1/4" unbalanced adapter on it. if that works and sounds good [ish] plugged into your DI, then anything else plugged in should work as well. given the 'no sound check band goes on live' scenario you mentioned, i would have taken it a step farther and put phantom on the two DI lines and checked them with an active DI or a condenser mic in case the talent brought their own DI's. being crazy cautious pays off in this business. but given the heat you just experienced i suspect you've learned that already. :)
 
Re: Acoustic guitar into passive DI

Well, I think it was an active pickup, I didn't get a close look, but since I asked the guitarist if there was a battery and he said that he had replaced it I assume it was. I guess I wasn't as calm as I'd like to have been while troubleshooting.
Would a passive pickup need some time to "recover" from trying to drive the passive DI when later plugged in to the active DI?

No.

I did try an active DI but with same results, only for a brief moment though.
Would an active pickup have an easier time driving the input of the guitar players amp than a passive DI?

Both active and passive DIs simply pass-through the source signal, only the XLR output is 'driven'. So no.

The cables were all TS instrument cables, no TRS, and I tried two or three different ones.

I guess I won't be able to come to a definitive answer without access to the guitar, I will check the (passive) DI tomorrow though.

If other guitars work fine, which I think they will, then it was that specific guitar causing the issue. That's actually a good thing for you.
 
Re: Acoustic guitar into passive DI

Well, I think it's down to the battery. In swaping DIs I also swaped xlr from desk to DI as the four channel unit in the rack with the mixer was plugged in and known working (the piano player who was on right before was using it with a sampler) so i guess that leaves the guitar and most probably the battery. It is as you both say most probable, given the distortion and drop in level as he was playing.
I also didn't think it sounded like a one legged signal, it was way to limited in bandwith and since the desk is on stage in this particular venue (the pianists that usually play mix themselves) it would only have been an unbalanced run of five or so meters of xlr, straight from the DI into the desk.

Thanks for the tip of using a dynamic with an xlr->TS adaptor, wish i'd thought of that when i was trying to come up with something to test the DIs with.:)~:)~:smile: I even brought a PR20 with me as I knew that the venue doesn't really have any mics. In retrospect, i should have just put that on a stand as quickly as possible and miced the guitar...
 
Re: Acoustic guitar into passive DI

Well, I think it's down to the battery. In swaping DIs I also swaped xlr from desk to DI as the four channel unit in the rack with the mixer was plugged in and known working (the piano player who was on right before was using it with a sampler) so i guess that leaves the guitar and most probably the battery. It is as you both say most probable, given the distortion and drop in level as he was playing.
I also didn't think it sounded like a one legged signal, it was way to limited in bandwith and since the desk is on stage in this particular venue (the pianists that usually play mix themselves) it would only have been an unbalanced run of five or so meters of xlr, straight from the DI into the desk.

Thanks for the tip of using a dynamic with an xlr->TS adaptor, wish i'd thought of that when i was trying to come up with something to test the DIs with.:)~:)~:smile: I even brought a PR20 with me as I knew that the venue doesn't really have any mics. In retrospect, i should have just put that on a stand as quickly as possible and miced the guitar...

1. Did he replace the battery with a new one or just one he had lying around?

2. On new batteries I've sometimes had to take some emery cloth and clean the contacts, most likely removing some oil, wax or enamel in the process. I love 9v batteries 'cause you can test 'em just by sticking them on your tongue.

3. I have on occasion had to use a small piece of paper folded over a few times to shim behind a 9v battery which is a friction fit rather than the snap-on connectors. Sometimes the spring clips are just too weak to get a good contact.
 
Re: Acoustic guitar into passive DI

1. Did he replace the battery with a new one or just one he had lying around?

2. On new batteries I've sometimes had to take some emery cloth and clean the contacts, most likely removing some oil, wax or enamel in the process. I love 9v batteries 'cause you can test 'em just by sticking them on your tongue.

3. I have on occasion had to use a small piece of paper folded over a few times to shim behind a 9v battery which is a friction fit rather than the snap-on connectors. Sometimes the spring clips are just too weak to get a good contact.

I don't know and I don't know if i'll be able to ask. He didn't replace the battery while at the venue. I also don't know if he'd necessarily know of any tricks usually used to get good contact with the battery in the particular guitar since I'm pretty sure his guitar tech would do that when he plays with his regular band. But an intermittent battery connection would really explain it all, since he claims it worked flawlessly with his amp at home both before and after the show.
 
Re: Acoustic guitar into passive DI

Whose cable(s) got used? I prefer mine as I know they're good. If he's using one cable at home and a different one for you, all bets are off......
 
Re: Acoustic guitar into passive DI

Maybe you did this as well... but once you got the "issue" with the bass solved, did you try that same DI/cable/etc... directly into the guitar? That would have narrowed the problem down immediately, as you had "proof" that the cables/DI were working with the bass.

Just a thought... for next time!
 
Re: Acoustic guitar into passive DI

Maybe you did this as well... but once you got the "issue" with the bass solved, did you try that same DI/cable/etc... directly into the guitar? That would have narrowed the problem down immediately, as you had "proof" that the cables/DI were working with the bass.

Just a thought... for next time!

Well, I normally would have. not that night, though.
 
Re: Acoustic guitar into passive DI

Hi Torbjörn,

And yet another vote for bad battery, or possibly contact issues.

Sometimes when a Guitar player insists their battery is new/fine, I tell them I have seen batteries dead right out of the package(true).
This gives them an out for tossing their dead battery.

Thanks and good health, Weogo
 
Re: Acoustic guitar into passive DI

I am voting for a bad battery as well. Last year I had a guitar player change his battery on an active guitar pick up before line check. I watched him open a brand new off brand bulk pack and put a fresh one in. Guess what.....brand new BAD BATTERY! Changed it out and good to go.
 
Re: Acoustic guitar into passive DI

As it turns out, it was double failure. The passive DI had a bad solder joint on one of the connections to the transformer and the active DI already at the venue had two bad channels out of four and I'm not sure I'd trust the two working channels. Lesson learned: always test DIs with an actual signal source under no soundcheck, band goes on live, circumstances.
 
Re: Acoustic guitar into passive DI

As it turns out, it was double failure. The passive DI had a bad solder joint on one of the connections to the transformer and the active DI already at the venue had two bad channels out of four and I'm not sure I'd trust the two working channels. Lesson learned: always test DIs with an actual signal source under no soundcheck, band goes on live, circumstances.

I just had a DI issue. On setup day everything worked fine including the DI taking the signal from a DVD player. On show day.......no sound from the DVD. Swapped out the DI quickly and problem gone..llllll

Go figure.
 
Re: Acoustic guitar into passive DI

As it turns out, it was double failure. The passive DI had a bad solder joint on one of the connections to the transformer and the active DI already at the venue had two bad channels out of four and I'm not sure I'd trust the two working channels. Lesson learned: always test DIs with an actual signal source under no soundcheck, band goes on live, circumstances.

wow. bummer. it happens, though. and can make troubleshooting extremely frustrating, especially under the gun. i once pulled an sm58 out of our mic kit as a signal source to trace a bad line. went through the whole line [several multis, xlrs, etc.] only to discover at the end that the sm58 i pulled out was bad too. yeah, a 58. was. bad... grrrrrrr....

there've been times i was in similar situations [no sound check, small channel count, high profile gig] where i've run duplicate everything and fully line checked all of it, just to be safe. of course, i never had any issues when i did that. which i guess is the point... :)

at least you found the issue and learned something. i hate when i have an issue like that and i'm never able to definitively find what the problem was. those keep me up at night...
 
Re: Acoustic guitar into passive DI

wow. bummer. it happens, though. and can make troubleshooting extremely frustrating, especially under the gun. i once pulled an sm58 out of our mic kit as a signal source to trace a bad line. went through the whole line [several multis, xlrs, etc.] only to discover at the end that the sm58 i pulled out was bad too. yeah, a 58. was. bad... grrrrrrr....

there've been times i was in similar situations [no sound check, small channel count, high profile gig] where i've run duplicate everything and fully line checked all of it, just to be safe. of course, i never had any issues when i did that. which i guess is the point... :)

at least you found the issue and learned something. i hate when i have an issue like that and i'm never able to definitively find what the problem was. those keep me up at night...

yeah, I know. and the thing is, if i'd done this gig for one of the sound companies I that I freelance for, I'd made sure that I had spare DIs. But since this gig was for a company that mainly books talent and provides gear more as an added service and thus has a limited amount of mostly MI gear, I wasn't as cautious as i'd normally be. I still should have line checked with more than a tap test, but if I'd had a couple of spare DIs the situation would have been quickly resolved. I guess there are a number of things i could have done differently.
 
Re: Acoustic guitar into passive DI

I don't know what brand the DIs were that you were using - but this is a huge reason to spend more money up front to get better gear. I have no problem spending $150 on a DI if it's going to last 10 years without a hint of an issue. I can't afford to have a show-stopping failure because of a crappy piece of gear. Same thing with cables. I only have the highest quality cables I can get because I can't afford to have a show stop because one of them fails. It doesn't matter what they cost.

Not saying this was your fault at all - you weren't using your gear. This is one of the big reasons that I'm really wary of doing walk-in gigs; most of the time the gear isn't up to my standards and I can't afford to have a show-stopping failure blamed on me when it was really the gear I didn't provide.