Re: At&t have brainless programmers
This reminds of the catch 22 I encountered several years back when trying to get a line related DSL issue corrected...
Lines problems are handled locally, while DSL issues are handled, in bangalore... Their customer service system never anticipated the need to locally deal with a DSL issue and had no way for Duleep to route the caller (me) back to Bubba in MS.
I literally had to lie to the customer service decision tree and tell them that my phone line, that I was talking to them over, was compromised. Bubba told me it would cost me if they didn't find a problem, but of course they did and fixed where the squirrels were chewing on my phone wires.
But it was frustrating to get taken seriously, and resolve their lines problem.
Note: their automatic lines testing did not have the resolution to detect a break so close to my service drop that looks like similar open circuit...
Damn squirrels, rats with bushy tails.
JR
