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<blockquote data-quote="John Roberts" data-source="post: 51806" data-attributes="member: 126">Re: At&amp;t have brainless programmersThis reminds of the catch 22 I encountered several years back when trying to get a line related DSL issue corrected... Lines problems are handled locally, while DSL issues are handled, in bangalore... Their customer service system never anticipated the need to locally deal with a DSL issue and had no way for Duleep to route the caller (me) back to Bubba in MS. I literally had to lie to the customer service decision tree and tell them that my phone line, that I was talking to them over, was compromised. Bubba told me it would cost me if they didn&#039;t find a problem, but of course they did and fixed where the squirrels were chewing on my phone wires. But it was frustrating to get taken seriously, and resolve their lines problem. Note: their automatic lines testing did not have the resolution to detect a break so close to my service drop that looks like similar open circuit...&nbsp; Damn squirrels, rats with bushy tails. JR</blockquote>

[QUOTE="John Roberts, post: 51806, member: 126"] Re: At&t have brainless programmers This reminds of the catch 22 I encountered several years back when trying to get a line related DSL issue corrected... Lines problems are handled locally, while DSL issues are handled, in bangalore... Their customer service system never anticipated the need to locally deal with a DSL issue and had no way for Duleep to route the caller (me) back to Bubba in MS. I literally had to lie to the customer service decision tree and tell them that my phone line, that I was talking to them over, was compromised. Bubba told me it would cost me if they didn't find a problem, but of course they did and fixed where the squirrels were chewing on my phone wires. But it was frustrating to get taken seriously, and resolve their lines problem. Note: their automatic lines testing did not have the resolution to detect a break so close to my service drop that looks like similar open circuit... Damn squirrels, rats with bushy tails. JR [/QUOTE]

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