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Junior Varsity
Behringer iNUKE NU6000 amplifier
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<blockquote data-quote="Tim McCulloch" data-source="post: 97326" data-attributes="member: 67"><p>Re: Why are BEHRINGER products so affordable?</p><p></p><p>Karl, I suspect there several things at play, including the gray market issues you reference. Also Music Group's warranty repair reimbursement scheme may have the local distributor picking up part of expense. As the South Africa distributor made no income from the sale I can certainly understand why they should not be responsible for support in such a case. My guess is that Music Group has worked out a deal with the SA distributor for a 100% reimbursement.</p><p></p><p>Private ownership of an item that is used in the course of itinerant business, that is neither consumed by a process nor is an ingredient, and the title to which is not transferred to another party, is not import or export in the sense of "retail trade." I understand that from a purely legal standpoint merely moving something across a border can constitute exportation/importation, but I don't think that's the real issue here. If Mr. Ceitil's use of the product is not itinerant, then he *did* import his purchase to SA and his warranty is void.</p><p></p><p>That said, manufacturers and distributors are free to create and enforce their own warranty agreements. So long as buyers are able to examine the warranty prior to purchase, it's up the the buyer to determine if the product and its support are acceptable. If not, they need to find another product or purchase/use the product within the terms of the warranty agreement.</p><p></p><p>While I'm sympathetic to Mr. Ceitil's problem and pleased to see Music Group taking care of his situation I don't feel they are legally obligated to do so. Music Group's handling of this is exceptional (as in "not standard") and likely would not have happened had Mr. Ceitil not posted his issue here on the forum.</p><p></p><p>In a world marketplace, manufacturers need to understand that their customers use their products in more than 1 geopolitical jurisdiction and that a broken device has no idea where it is failing. Some form of accommodation needs to be devised. </p><p></p><p>Have fun, good luck.</p><p></p><p>Tim Mc</p></blockquote><p></p>
[QUOTE="Tim McCulloch, post: 97326, member: 67"] Re: Why are BEHRINGER products so affordable? Karl, I suspect there several things at play, including the gray market issues you reference. Also Music Group's warranty repair reimbursement scheme may have the local distributor picking up part of expense. As the South Africa distributor made no income from the sale I can certainly understand why they should not be responsible for support in such a case. My guess is that Music Group has worked out a deal with the SA distributor for a 100% reimbursement. Private ownership of an item that is used in the course of itinerant business, that is neither consumed by a process nor is an ingredient, and the title to which is not transferred to another party, is not import or export in the sense of "retail trade." I understand that from a purely legal standpoint merely moving something across a border can constitute exportation/importation, but I don't think that's the real issue here. If Mr. Ceitil's use of the product is not itinerant, then he *did* import his purchase to SA and his warranty is void. That said, manufacturers and distributors are free to create and enforce their own warranty agreements. So long as buyers are able to examine the warranty prior to purchase, it's up the the buyer to determine if the product and its support are acceptable. If not, they need to find another product or purchase/use the product within the terms of the warranty agreement. While I'm sympathetic to Mr. Ceitil's problem and pleased to see Music Group taking care of his situation I don't feel they are legally obligated to do so. Music Group's handling of this is exceptional (as in "not standard") and likely would not have happened had Mr. Ceitil not posted his issue here on the forum. In a world marketplace, manufacturers need to understand that their customers use their products in more than 1 geopolitical jurisdiction and that a broken device has no idea where it is failing. Some form of accommodation needs to be devised. Have fun, good luck. Tim Mc [/QUOTE]
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