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<blockquote data-quote="Brad Weber" data-source="post: 80550" data-attributes="member: 114">Re: Crestron/AMX InstallersSome companies will do that and will be around but what if a provider does not provide a system warranty, is no longer involved (or the Owner does not want to involve them) or is no longer in business?With many products any warranty applies only if they are purchased from an authorized dealer.&nbsp; Many warranties also apply only to the original purchaser and are non-transferable.&nbsp; Providing a system warranty that includes products for which someone is not an authorized dealer is common and sometimes unavoidable, however as a result of these issues I have also seen such situations go awry even with good companies involved.A simple example, say you sell a system that includes an iPad and something goes wrong with the iPad, is there any applicable warranty since your Client did not purchase it from an authorized dealer and your Client essentially purchased a &#039;used&#039; product?&nbsp; Or are you going to have to provide a replacement at your expense?&nbsp; And if there is a warranty, how does that work, is Apple going to ship a replacement unit overnight?I also think that where iPads, tablets, laptops, etc. are involved that Contractors and Integrators may also have to be more diligent about addressing that system warranties do not cover lost, damaged, stolen, modified (i.e. a relevant app removed or altered) products or any programming, labor, etc. related to such issues.</blockquote>

[QUOTE="Brad Weber, post: 80550, member: 114"] Re: Crestron/AMX Installers Some companies will do that and will be around but what if a provider does not provide a system warranty, is no longer involved (or the Owner does not want to involve them) or is no longer in business? With many products any warranty applies only if they are purchased from an authorized dealer. Many warranties also apply only to the original purchaser and are non-transferable. Providing a system warranty that includes products for which someone is not an authorized dealer is common and sometimes unavoidable, however as a result of these issues I have also seen such situations go awry even with good companies involved. A simple example, say you sell a system that includes an iPad and something goes wrong with the iPad, is there any applicable warranty since your Client did not purchase it from an authorized dealer and your Client essentially purchased a 'used' product? Or are you going to have to provide a replacement at your expense? And if there is a warranty, how does that work, is Apple going to ship a replacement unit overnight? I also think that where iPads, tablets, laptops, etc. are involved that Contractors and Integrators may also have to be more diligent about addressing that system warranties do not cover lost, damaged, stolen, modified (i.e. a relevant app removed or altered) products or any programming, labor, etc. related to such issues. [/QUOTE]

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