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<blockquote data-quote="Max Warasila" data-source="post: 217380" data-attributes="member: 3845">To answer the OP&#039;s question...DiGiCo support&#039;s first step has essentially always been to load a new clean show file before starting trouble shooting. Apparently, there&#039;s also ways where if you saved a corrupted show file and then loaded it, issues can still persist. Very annoying. That said, I&#039;ve never actually had a show file issue crop up this way. Always ended up being a hardware issue when I&#039;ve had to call them, but clearly this sort of thing is a regular problem they&#039;re trained to deal with.Build a new show file from the factory reset condition, then power cycle and reload the show file from disk instead of using the persistent state at start up. If issues persist after that point, email support. Good luck.As far as templates vs. old show files go... I&#039;ve never really had the impression that one is better than the other besides the potential for these alleged corrupt file bugs to crop up. I&#039;m an embedded systems guy at my day job. It&#039;s ridiculous to me that this sort of corruption is even possible. Again though, I&#039;ve never seen one. Always been a hardware issue in my experience.</blockquote>

[QUOTE="Max Warasila, post: 217380, member: 3845"] To answer the OP's question... DiGiCo support's first step has essentially always been to load a new clean show file before starting trouble shooting. Apparently, there's also ways where if you saved a corrupted show file and then loaded it, issues can still persist. Very annoying. That said, I've never actually had a show file issue crop up this way. Always ended up being a hardware issue when I've had to call them, but clearly this sort of thing is a regular problem they're trained to deal with. Build a new show file from the factory reset condition, then power cycle and reload the show file from disk instead of using the persistent state at start up. If issues persist after that point, email support. Good luck. As far as templates vs. old show files go... I've never really had the impression that one is better than the other besides the potential for these alleged corrupt file bugs to crop up. I'm an embedded systems guy at my day job. It's ridiculous to me that this sort of corruption is even possible. Again though, I've never seen one. Always been a hardware issue in my experience. [/QUOTE]

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