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Eaw parts question?
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<blockquote data-quote="Marlow Wilson" data-source="post: 59262" data-attributes="member: 47"><p>Re: Eaw parts question?</p><p></p><p></p><p></p><p>There is nothing wrong with ohmbru cabinets, except that there are a number of component manufacturers who make products designed for that segment. You choosing to use parts for your speakers that are not readily available for sale is not the fault of EAW. </p><p></p><p>I will sympathize though, as I have also had less than stellar service from EAW. It's not that they say "no, we can't do that" but rather they take your message and then never get back to you. It's usually impossible to get a real person on the phone so a simple question takes hours to answer. I was also told my email I sent them ended up in their junk folder. I still feel like they try to get you off the phone with a 'let me get back to you', though they often fail on the getting back to you part. </p><p></p><p>The ASG guys are easier to get a hold of, but if they don't have an answer to your question they don't seem to go far out of their way to get an answer. </p><p></p><p>It doesn't exactly inspire warm/fuzzy feelings about using their products, but it also hasn't driven me to stand high atop an internet forum and decry every negative experience I've had in detail.</p></blockquote><p></p>
[QUOTE="Marlow Wilson, post: 59262, member: 47"] Re: Eaw parts question? There is nothing wrong with ohmbru cabinets, except that there are a number of component manufacturers who make products designed for that segment. You choosing to use parts for your speakers that are not readily available for sale is not the fault of EAW. I will sympathize though, as I have also had less than stellar service from EAW. It's not that they say "no, we can't do that" but rather they take your message and then never get back to you. It's usually impossible to get a real person on the phone so a simple question takes hours to answer. I was also told my email I sent them ended up in their junk folder. I still feel like they try to get you off the phone with a 'let me get back to you', though they often fail on the getting back to you part. The ASG guys are easier to get a hold of, but if they don't have an answer to your question they don't seem to go far out of their way to get an answer. It doesn't exactly inspire warm/fuzzy feelings about using their products, but it also hasn't driven me to stand high atop an internet forum and decry every negative experience I've had in detail. [/QUOTE]
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