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Eaw parts question?
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<blockquote data-quote="Kent Elliott" data-source="post: 59293" data-attributes="member: 1490"><p>Re: Eaw parts question?</p><p></p><p>If I was designing "ohmbru" cabinets, I'd go far out of my way to select any component that could only be sourced through EAW: We've got over 60 EAW built cabinets, and it's a rare day when I can get through to anyone (or get a reply from an email/voicemail) to source needed parts for those, much less for building something else. We'd own far more than 60 EAW cabinets (and sell a lot more to clients) if I could reliably get any response from applications support people, either.</p><p> The short version: EAW's service is horrible, it's been horrible for years despite occasional quicker results, and the "light at the end of the tunnel" that's been promised numerous times doesn't ever seem to materialize. </p><p> The email to the mentioned member may work, and I've been told there are methods to actually get a response through similar back-door methods: but this isn't the way it should be-- and it's definitely not the process listed for end users to contact the parts department. </p><p> The delay in getting the part you need is, unfortunately, not uncommon across a wide range of manufacturers today. (The horn is used in either 1 or 2 cabinets which are built overseas, and probably never sees US shores except as completed cabinets or poorly stocked spares.) Thankfully, at least you would have an easier time getting that same answer from most manufacturers.</p><p>Kent Elliott</p></blockquote><p></p>
[QUOTE="Kent Elliott, post: 59293, member: 1490"] Re: Eaw parts question? If I was designing "ohmbru" cabinets, I'd go far out of my way to select any component that could only be sourced through EAW: We've got over 60 EAW built cabinets, and it's a rare day when I can get through to anyone (or get a reply from an email/voicemail) to source needed parts for those, much less for building something else. We'd own far more than 60 EAW cabinets (and sell a lot more to clients) if I could reliably get any response from applications support people, either. The short version: EAW's service is horrible, it's been horrible for years despite occasional quicker results, and the "light at the end of the tunnel" that's been promised numerous times doesn't ever seem to materialize. The email to the mentioned member may work, and I've been told there are methods to actually get a response through similar back-door methods: but this isn't the way it should be-- and it's definitely not the process listed for end users to contact the parts department. The delay in getting the part you need is, unfortunately, not uncommon across a wide range of manufacturers today. (The horn is used in either 1 or 2 cabinets which are built overseas, and probably never sees US shores except as completed cabinets or poorly stocked spares.) Thankfully, at least you would have an easier time getting that same answer from most manufacturers. Kent Elliott [/QUOTE]
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