In this day and age it's so hard to get good service, let alone have a tech that will answer/return your phone calls. Well, I got BOTH!
My Story:
I had a little issue with my 3 year old (out of warranty) Profile Mixrack system. I made a phone call to Venue support. First off, a live person answered the phone, Avid field tech, "Mike". Mike was very helpful, extremely knowledgeable, listened well and found me a solution asap! I had 2 emails back within a hour (one from him and one from Avid) PLUS a return phone call from him on my answering machine when I got in today letting me know he was "on top of it" and my solution was on it's way (complete with tracking numbers)!. Total cost to me.......ZERO! This is what I would consider A+ service. If you are remotely considering an Avid product, I hope this helps?
Bill
My Story:
I had a little issue with my 3 year old (out of warranty) Profile Mixrack system. I made a phone call to Venue support. First off, a live person answered the phone, Avid field tech, "Mike". Mike was very helpful, extremely knowledgeable, listened well and found me a solution asap! I had 2 emails back within a hour (one from him and one from Avid) PLUS a return phone call from him on my answering machine when I got in today letting me know he was "on top of it" and my solution was on it's way (complete with tracking numbers)!. Total cost to me.......ZERO! This is what I would consider A+ service. If you are remotely considering an Avid product, I hope this helps?
Bill