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<blockquote data-quote="Bill Forbes" data-source="post: 4844" data-attributes="member: 299">In this day and age it&#039;s so hard to get good service, let alone have a tech that will answer/return your phone calls. Well, I got BOTH! My Story:&nbsp; &nbsp;&nbsp; I had a little issue with my 3 year old (out of warranty) Profile Mixrack&nbsp; system. I made a phone call to Venue support. First off, a live person answered the phone, Avid field tech, &quot;Mike&quot;. Mike was very helpful, extremely knowledgeable, listened well and found me a solution asap! I had 2 emails back within a hour (one from him and one from Avid) PLUS a return phone call from him on my answering machine when I got in today letting me know he was &quot;on top of it&quot; and my solution was on it&#039;s way (complete with tracking numbers)!.&nbsp; Total cost to me.......ZERO! This is what I would consider A+ service. If you are remotely considering an Avid product, I hope this helps?&nbsp;Bill</blockquote>

[QUOTE="Bill Forbes, post: 4844, member: 299"] In this day and age it's so hard to get good service, let alone have a tech that will answer/return your phone calls. Well, I got BOTH! My Story: I had a little issue with my 3 year old (out of warranty) Profile Mixrack system. I made a phone call to Venue support. First off, a live person answered the phone, Avid field tech, "Mike". Mike was very helpful, extremely knowledgeable, listened well and found me a solution asap! I had 2 emails back within a hour (one from him and one from Avid) PLUS a return phone call from him on my answering machine when I got in today letting me know he was "on top of it" and my solution was on it's way (complete with tracking numbers)!. Total cost to me.......ZERO! This is what I would consider A+ service. If you are remotely considering an Avid product, I hope this helps? Bill [/QUOTE]

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