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<blockquote data-quote="John Roberts" data-source="post: 23449" data-attributes="member: 126">Re: GC Sign FailThere is a delicate dance involved when sales people engage customers they don&#039;t know. I am not very good at it (but better than I was), and that is one reason I don&#039;t miss booth duty, even a little. Generally you want to break the ice and get the customer talking with something non confrontational, and not to familiar like &quot;how are you today&quot; or something like that. Once you get the customer talking you can generally figure out what they really want. When I was a newbie in the PV booth, I once got called on the carpet for not kissing enough ass to some big Peavey dealer, who came in asked me a flippant question. As was my nature I gave him a flippant answer in response. Did I say how much I don&#039;t miss booth duty....&nbsp; <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":-)" title="Smile&nbsp; &nbsp; :-)"&nbsp; data-smilie="1"data-shortname=":-)" />Oh yes, the customer is always right, even when they&#039;re a cranky asshole...&nbsp; (I don&#039;t mean you Charlie, but you&#039;re always right too). JR</blockquote>

[QUOTE="John Roberts, post: 23449, member: 126"] Re: GC Sign Fail There is a delicate dance involved when sales people engage customers they don't know. I am not very good at it (but better than I was), and that is one reason I don't miss booth duty, even a little. Generally you want to break the ice and get the customer talking with something non confrontational, and not to familiar like "how are you today" or something like that. Once you get the customer talking you can generally figure out what they really want. When I was a newbie in the PV booth, I once got called on the carpet for not kissing enough ass to some big Peavey dealer, who came in asked me a flippant question. As was my nature I gave him a flippant answer in response. Did I say how much I don't miss booth duty.... :-) Oh yes, the customer is always right, even when they're a cranky asshole... (I don't mean you Charlie, but you're always right too). JR [/QUOTE]

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