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<blockquote data-quote="Martin Primus" data-source="post: 72255" data-attributes="member: 2937">Re: Help me understand &#039;Riders&#039;Amen brutha Tim <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile&nbsp; &nbsp; :)"&nbsp; data-smilie="1"data-shortname=":)" />&nbsp; I&#039;m around a bunch, just usually reading as opposed to writing, but I figured I finally register over here.&nbsp; The band I&#039;ve been playing in has been roped into providing for some B/C regionals as the opener, and it&#039;s been a good learning experience (other than sourcing crappy FOH gear because the club has no real budget).&nbsp; It didn&#039;t take my MBA to learn that picking up the phone is one of the more important steps in a service business...but its also the one step in my profession that I see happening less and less, and then people wondering afterward why things went poorly.&nbsp; Especially at JV level, I think it&#039;s important to reiterate over and over that it&#039;s a service being provided.&nbsp; If everyone&#039;s expectations are clear before showtime the stressful parts become much less so.</blockquote>

[QUOTE="Martin Primus, post: 72255, member: 2937"] Re: Help me understand 'Riders' Amen brutha Tim :) I'm around a bunch, just usually reading as opposed to writing, but I figured I finally register over here. The band I've been playing in has been roped into providing for some B/C regionals as the opener, and it's been a good learning experience (other than sourcing crappy FOH gear because the club has no real budget). It didn't take my MBA to learn that picking up the phone is one of the more important steps in a service business...but its also the one step in my profession that I see happening less and less, and then people wondering afterward why things went poorly. Especially at JV level, I think it's important to reiterate over and over that it's a service being provided. If everyone's expectations are clear before showtime the stressful parts become much less so. [/QUOTE]

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