Mackie TT24 snapshots disappeared

T

Tim Ryan

Freshman
Oct 10, 2013
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My church is using a Mackie TT24. We have about 2 dozen of the 99 snapshots used. I updated a snapshot on Monday night with no apparent problem. As far as I know no one used the board until I got there last night (Wednesday). The current settings that were set Monday night before the board got shut off were still active when the board got turned back on. When I went to create a new snapshot in a <empty> location last night, I noticed that the previous snapshots that had been there on Monday all said <empty>. When I hit the store button the light went on like it was saving but when the light came back on <empty> had not been turned into Show-17 like expected. In spite of the fact that snapshot 16 said <empty> when I press the up down arrows to go to snapshot 16 the number no longer blinks but if I select any number other than 16 it blinks like it is not the current setting but it will not let me save it.

Is there any know issues with this? Or is there a way to get the snapshots working again? I know you can factory reset the board but I don't want to loose all of our current settings.

Thanks for your help.
 
Re: Mackie TT24 snapshots disappeared

Unfortunately this isn't the first time I've heard about this :( If you google you should find many posts about tt24 faliures.

Mackie had to replace both the power supply and mainboard on their tt24 due to similar faliures due to hardware issues. If yours doesn't have updated hardware then you are in for some trouble.

A couple of years ago I was running a show and suddenly the tt24 rebooted mid show. You know the feeling when seconds feels like hours...

The console came back quickly but no sound. No problems I thought since I save scenes every now and then. Scene refused to be recalled. Suddenly I realized that ALL scenes were empty. The console seemed to have performed a factory reset and deleted everything!

Not my happiest moment in life.....
 
Re: Mackie TT24 snapshots disappeared

A local church I have worked on had a similar problem with their TT24. They fixed the problem by making the TT24 disappear entirely and putting in an SC48. YMMV
 
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