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<blockquote data-quote="Chris Hindle" data-source="post: 51494" data-attributes="member: 552"><p>Re: Maintenance contract</p><p></p><p>Many moons ago I had a couple of clubs on "service contract"</p><p>I was part of the install team that put in the rigs. We're talking 500 or so bodies in the "stage room", and a couple of other areas (bar and restaurant in one, bar and pool room in another)</p><p>After discussing with both management teams, it boiled down to:</p><p>I'd stop by a couple of times a year with a shop-vac and clean out the amp racks.</p><p>(includes pulling the amps, taking off the covers and a good cleanup inside)</p><p>Same visit, reset the room EQ and crossovers to how they were originally installed.</p><p>Mic cables, Mics, and DI's NOT covered.</p><p>Everything else had some sort of emergency spare either on-site, or in my warehouse. 3 hour (max) response time to get any system back running.</p><p>(read that last one carefully... 3 hrs to system running. Not 3 hrs for me to show up)</p><p>Replacement boards, amps, etc. at no cost while repairs/replacements done to bring the system back up.</p><p>They paid all replacement parts (including blown spkrs), but not installation.</p><p>It was a maintenance contract, not an insurance policy !!!</p><p></p><p>One of the clubs had reasonably competent sound folks, and I think I only went once to fix an actual problem (BSS FDS360 failure)</p><p>Every time I went for semi-annual sevicing, the kitchen manager had a plate of wings and a cold one waiting for me by the time the shop-vac was back in the truck !</p><p>That lasted about 5 years before new management took over, and had a "better way" of looking after the gear.</p><p></p><p>The other club, was a little more high maintenance. A lot of newbies got on their system. They liked to smoke, and spill beer everywhere. Whenever their soundcraft was in the shop getting de-beered, I had a Mackie 24 reserved for them. Gotta admit, that Mackie really took a beating !</p><p>Like I said above, no charge replacement rentals no charge labour on the SC. Any parts needed were charged for at my cost.</p><p></p><p>They turned into DJ club after a couple or 3 years beating up on that poor 200B</p><p></p><p>Well, that's my story. Hope it gives you some ideas.</p></blockquote><p></p>
[QUOTE="Chris Hindle, post: 51494, member: 552"] Re: Maintenance contract Many moons ago I had a couple of clubs on "service contract" I was part of the install team that put in the rigs. We're talking 500 or so bodies in the "stage room", and a couple of other areas (bar and restaurant in one, bar and pool room in another) After discussing with both management teams, it boiled down to: I'd stop by a couple of times a year with a shop-vac and clean out the amp racks. (includes pulling the amps, taking off the covers and a good cleanup inside) Same visit, reset the room EQ and crossovers to how they were originally installed. Mic cables, Mics, and DI's NOT covered. Everything else had some sort of emergency spare either on-site, or in my warehouse. 3 hour (max) response time to get any system back running. (read that last one carefully... 3 hrs to system running. Not 3 hrs for me to show up) Replacement boards, amps, etc. at no cost while repairs/replacements done to bring the system back up. They paid all replacement parts (including blown spkrs), but not installation. It was a maintenance contract, not an insurance policy !!! One of the clubs had reasonably competent sound folks, and I think I only went once to fix an actual problem (BSS FDS360 failure) Every time I went for semi-annual sevicing, the kitchen manager had a plate of wings and a cold one waiting for me by the time the shop-vac was back in the truck ! That lasted about 5 years before new management took over, and had a "better way" of looking after the gear. The other club, was a little more high maintenance. A lot of newbies got on their system. They liked to smoke, and spill beer everywhere. Whenever their soundcraft was in the shop getting de-beered, I had a Mackie 24 reserved for them. Gotta admit, that Mackie really took a beating ! Like I said above, no charge replacement rentals no charge labour on the SC. Any parts needed were charged for at my cost. They turned into DJ club after a couple or 3 years beating up on that poor 200B Well, that's my story. Hope it gives you some ideas. [/QUOTE]
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