Midas layoffs

[Randy Gartner]

I have had exceptional help from the people at Midas, especially Kyle Chirnside. I tried calling the other day and got a message saying if you have issues go to the CARE website and join and get your questions answered there. Then today I find out Kyle and some of the others got laid off. WTF? Uli, what are you doing?These people are your biggest assets. Many times on this and other forums, I have talked about the exceptional service I had from these people and recommended Midas because of that reason. There are sometimes you need immediate attention and to talk to a person. If you have a problem on a job you can't wait a day or 2 for help. Kyle would answer the phone almost anytime. Midas had some great people working for them and now they are gone. I hope Uli still monitors this forum. This is a big mistake. As anyone in business knows, service, and being there for your customers is one of the most important things you can do!

 

[Ben Lawrence]

Guessing we wont get a response but sure would be interesting to hear the quantity,location and reasoning for the layoffs. Seems like par for the course with the merger business. Acquire and cut costs.

 

[Randy Gartner]

Yeah it's a shame. Kyle is a great guy. I don't know anyone who knows more about Midas consoles than him. He is very patient and can explain things in a way that makes it easy to understand. I hope there's another company out there that realizes how much of an asset he would be to have on board.

 

[James McMullen]

Wow! This is disheartening to hear. Figures, I picked up a Pro1 last fall. I see Kyle is now on the Signal to Noise Podcast.

 

[Randy Gartner]

I contatced Uli Berringer on Facebook messenger.I told him I believed they made a mistake when they laid off their best people. I also gave him feedback as to the issues others had with the changes. He said he would look into it. I guess time will tell if they go back to their previous model.