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Need help coordinating 72 Wireless mics
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<blockquote data-quote="Jeff Babcock" data-source="post: 207523" data-attributes="member: 46"><p>Sorry to hear about your situation.</p><p>I have dealt with plenty of these types of scenarios in the corporate world, and there is almost always a way to sort it out without making it YOUR problem.</p><p></p><p>Tell your tech department (not the local tech guy, someone in senior management, preferably the person who signed the original contract) that the vendor failed to install the systems correctly, that it has the potential to be very disruptive, and that this problem should be able to be fixed WITHOUT the school board having to pay for anything - they just need to make a few calls or have a meeting. Provide all of the details and offer to be available for any follow-up questions.</p><p></p><p>Without knowing your org structure for your school board management team, I will just say that it is critically important that you reach out to the right person, someone who has a sense of ownership/accountability for ensuring that these types of projects for your school board are successful. If it's not the tech dept then keep looking.</p><p></p><p>I'd suggest that you recommend this approach:</p><p></p><p>1) Have this person review the terms of their contract with the installation reseller/VAR regarding its language around deliverables and dispute terms etc and see what grounds you have there. Keep this in your back pocket in case you need some leverage beyond goodwill with my 2nd point below.</p><p></p><p>2) Contact the installation reseller/VAR to explain the issue and negotiate a reasonable remediation plan (free of charge).</p><p></p><p>3) If the vendor fails to cooperate or are unqualified to help, reach out to the regional sales representatives for Shure and Sennheiser to explain the situation. Neither of these vendors want to be associated with this type of reputational mess and they will definitely have access to a technical resource who can likely assist in remediating the situation as best as possible (acknowledging the technical limits imposed by the installation reseller's poor choices), again, free of charge. Make sure they are aware of the problems with the installation reseller...... they will want to know about poor resellers.</p><p></p><p>4) If you are unable to have ANY success with these aforementioned things (highly unlikely), consider the solid advice Mike B provided..... but DON'T do that unless all else fails. This should not be your responsibility and it should be fixable through normal corporate vendor relationship management 101 type practices.</p><p></p><p>Best of luck!</p></blockquote><p></p>
[QUOTE="Jeff Babcock, post: 207523, member: 46"] Sorry to hear about your situation. I have dealt with plenty of these types of scenarios in the corporate world, and there is almost always a way to sort it out without making it YOUR problem. Tell your tech department (not the local tech guy, someone in senior management, preferably the person who signed the original contract) that the vendor failed to install the systems correctly, that it has the potential to be very disruptive, and that this problem should be able to be fixed WITHOUT the school board having to pay for anything - they just need to make a few calls or have a meeting. Provide all of the details and offer to be available for any follow-up questions. Without knowing your org structure for your school board management team, I will just say that it is critically important that you reach out to the right person, someone who has a sense of ownership/accountability for ensuring that these types of projects for your school board are successful. If it's not the tech dept then keep looking. I'd suggest that you recommend this approach: 1) Have this person review the terms of their contract with the installation reseller/VAR regarding its language around deliverables and dispute terms etc and see what grounds you have there. Keep this in your back pocket in case you need some leverage beyond goodwill with my 2nd point below. 2) Contact the installation reseller/VAR to explain the issue and negotiate a reasonable remediation plan (free of charge). 3) If the vendor fails to cooperate or are unqualified to help, reach out to the regional sales representatives for Shure and Sennheiser to explain the situation. Neither of these vendors want to be associated with this type of reputational mess and they will definitely have access to a technical resource who can likely assist in remediating the situation as best as possible (acknowledging the technical limits imposed by the installation reseller's poor choices), again, free of charge. Make sure they are aware of the problems with the installation reseller...... they will want to know about poor resellers. 4) If you are unable to have ANY success with these aforementioned things (highly unlikely), consider the solid advice Mike B provided..... but DON'T do that unless all else fails. This should not be your responsibility and it should be fixable through normal corporate vendor relationship management 101 type practices. Best of luck! [/QUOTE]
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