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Parts availability: How to destroy a brand
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<blockquote data-quote="Tim Padrick" data-source="post: 17020" data-attributes="member: 99"><p>Re: Parts availability: How to destroy a brand</p><p></p><p>It recently took me two emails and two voice mails over a four week period just to get a response from a USA manufacturer with whom we have a dealer account. This is not common, but neither is it an isolated incident. Parts being back-ordered from overseas gear manufacturers is seldom a surprise.</p><p></p><p></p><p></p><p>A supplier once told me ''we have a greater responsibility to our existing customers than to our future ones'' - but he didn't have stockholders to answer to.</p></blockquote><p></p>
[QUOTE="Tim Padrick, post: 17020, member: 99"] Re: Parts availability: How to destroy a brand It recently took me two emails and two voice mails over a four week period just to get a response from a USA manufacturer with whom we have a dealer account. This is not common, but neither is it an isolated incident. Parts being back-ordered from overseas gear manufacturers is seldom a surprise. A supplier once told me ''we have a greater responsibility to our existing customers than to our future ones'' - but he didn't have stockholders to answer to. [/QUOTE]
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