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Parts availability: How to destroy a brand
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<blockquote data-quote="Silas Pradetto" data-source="post: 22859" data-attributes="member: 34"><p>Re: Parts availability: How to destroy a brand</p><p></p><p>This happens all the time. I've got an Irradiant LED strip light in the shop with a bad power transformer. Now I know this is a $5 or less part online, but it's under warranty and I don't want to have to pay anything.</p><p></p><p>I finally get a response after emailing customer service. They obviously don't have transformers on the shelf, and it will take them an estimated 3-6 months to get one.</p><p></p><p>While I appreciated his efforts, I quickly informed the tech that for $5 online I can have my problem fixed, and the fixtures promtly sold.</p><p></p><p>The state of affairs these days is quite disappointing.</p><p></p><p>PS- there are definitely still companies that do it right. Community is absolutely <em>amazing </em>for service. Crown isn't too bad, Elation is stellar.</p></blockquote><p></p>
[QUOTE="Silas Pradetto, post: 22859, member: 34"] Re: Parts availability: How to destroy a brand This happens all the time. I've got an Irradiant LED strip light in the shop with a bad power transformer. Now I know this is a $5 or less part online, but it's under warranty and I don't want to have to pay anything. I finally get a response after emailing customer service. They obviously don't have transformers on the shelf, and it will take them an estimated 3-6 months to get one. While I appreciated his efforts, I quickly informed the tech that for $5 online I can have my problem fixed, and the fixtures promtly sold. The state of affairs these days is quite disappointing. PS- there are definitely still companies that do it right. Community is absolutely [I]amazing [/I]for service. Crown isn't too bad, Elation is stellar. [/QUOTE]
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