Log in
Register
Home
Forums
New posts
Search forums
What's new
New posts
New profile posts
Latest activity
News
Members
Current visitors
New profile posts
Search profile posts
Features
Log in
Register
Search
Search titles only
By:
Search titles only
By:
New posts
Search forums
Menu
Install the app
Install
Reply to thread
Home
Forums
Pro Audio
Varsity
Parts availability: How to destroy a brand
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Message
<blockquote data-quote="Pascal.Pincosy" data-source="post: 370" data-attributes="member: 15"><p>Time and time again I run into serious issues getting parts for gear that I'm tasked to manage the repair of. It seems like a 3-4 month wait for parts is now the norm at many companies parts departments. While I do realize that actually stocking spare parts for the products that you sell ties up company funds, it seems to me that these manufacturers are shooting themselves in the foot.</p><p></p><p></p><p></p><p>Yes, I can throw a fit, start calling product managers, supervisors, or posting my dissatisfaction on forums like this; actions that will tend to quickly get me the stuff I need in order to get needed equipment back in working order. But don't these companies realize that when they treat their customers in this manner, that they get put on my black-list? Not only am I the one responsible for making sure my gear works, but I also have a hand in choosing what we spend our money on in the future. And forcing me to go into combat in order to keep my sound gear working isn't going to ingratiate me toward their company AT ALL.</p><p></p><p></p><p></p><p>Why would I ever buy gear from a company again when they can't provide me with what I need to keep equipment that is still being manufactured in working order? And deliver said parts to me in a somewhat timely manner? This behavior is a perfect example of the sort of shortsightedness that will drive a company right out of business, at least in the professional areas of the live sound market.</p></blockquote><p></p>
[QUOTE="Pascal.Pincosy, post: 370, member: 15"] Time and time again I run into serious issues getting parts for gear that I'm tasked to manage the repair of. It seems like a 3-4 month wait for parts is now the norm at many companies parts departments. While I do realize that actually stocking spare parts for the products that you sell ties up company funds, it seems to me that these manufacturers are shooting themselves in the foot. Yes, I can throw a fit, start calling product managers, supervisors, or posting my dissatisfaction on forums like this; actions that will tend to quickly get me the stuff I need in order to get needed equipment back in working order. But don't these companies realize that when they treat their customers in this manner, that they get put on my black-list? Not only am I the one responsible for making sure my gear works, but I also have a hand in choosing what we spend our money on in the future. And forcing me to go into combat in order to keep my sound gear working isn't going to ingratiate me toward their company AT ALL. Why would I ever buy gear from a company again when they can't provide me with what I need to keep equipment that is still being manufactured in working order? And deliver said parts to me in a somewhat timely manner? This behavior is a perfect example of the sort of shortsightedness that will drive a company right out of business, at least in the professional areas of the live sound market. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Pro Audio
Varsity
Parts availability: How to destroy a brand
Top
Bottom
Sign-up
or
log in
to join the discussion today!