Reply to thread

Message

<blockquote data-quote="Ivan Beaver" data-source="post: 100123" data-attributes="member: 30">Re: Pro Audio SalesIt is tyhpically the installer who is tasked with training and support on the system.&nbsp; Not the guy who &quot;passes it through&quot; and just sells it.They have no idea which aux goes where-for what purpose-channel layout and so forth.There is a clear-and sometimes muddy-distinction on where the liability lies.&nbsp; Many people getting into installs assume they can install the gear-cash the check and walk away.&nbsp; They forget about all the initial support (training-first usages etc) and the ongoing support-&quot;hey the mic in channel 3 does not work-come fix it&quot;.&nbsp; Is it the mic?&nbsp; The cable? The floor jack? the snake? the console? or some operation of any of the above?If the system is under warranty (the SYSTEM does have a warranty-right?&nbsp; Not just the gear) it should be fixed for free.&nbsp; That time has to be accounted for in a profit analysis. And if it is (for example)the console-then whose responsibility is it to return it for repair?&nbsp; Does the person who sold it (be it GC or some &quot;middle man&quot;) have to come to the job site (how far away is that)-pick up the console-return to the shop-box it up and ship it away (or take it somewhere) and do the same when it is fixed.Or does the customer have to figure it out on their own (and they may not know how to figure it out-------) and deal with it themselves?&nbsp; Getting mad at the person who sold it to them.Sure-the manufacturer will fix it-ONCE it is at their facility-but it is not their responsibility to get it to the facility.Not trying to be a jerk here-just pointing out what happens in the real world of installs.&nbsp; As long as everything works fine-no problem-but when it doesn&#039;t (which is a good bit), it can be a pain and it is going to cost somebody something-just who is the question.</blockquote>

[QUOTE="Ivan Beaver, post: 100123, member: 30"] Re: Pro Audio Sales It is tyhpically the installer who is tasked with training and support on the system. Not the guy who "passes it through" and just sells it. They have no idea which aux goes where-for what purpose-channel layout and so forth. There is a clear-and sometimes muddy-distinction on where the liability lies. Many people getting into installs assume they can install the gear-cash the check and walk away. They forget about all the initial support (training-first usages etc) and the ongoing support-"hey the mic in channel 3 does not work-come fix it". Is it the mic? The cable? The floor jack? the snake? the console? or some operation of any of the above? If the system is under warranty (the SYSTEM does have a warranty-right? Not just the gear) it should be fixed for free. That time has to be accounted for in a profit analysis. And if it is (for example)the console-then whose responsibility is it to return it for repair? Does the person who sold it (be it GC or some "middle man") have to come to the job site (how far away is that)-pick up the console-return to the shop-box it up and ship it away (or take it somewhere) and do the same when it is fixed. Or does the customer have to figure it out on their own (and they may not know how to figure it out-------) and deal with it themselves? Getting mad at the person who sold it to them. Sure-the manufacturer will fix it-ONCE it is at their facility-but it is not their responsibility to get it to the facility. Not trying to be a jerk here-just pointing out what happens in the real world of installs. As long as everything works fine-no problem-but when it doesn't (which is a good bit), it can be a pain and it is going to cost somebody something-just who is the question. [/QUOTE]

Verification