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I agree with Randal, unless you have some experience with the connectors and soldering and have a decent enough soldering iron, it's probably best to let someone else fix it. It may help to send them the link to this forum to support the conversation so you don't have the tech be like "great, another one of those ,I found it on the internet, just do this, guys", basically be respectful of their profession and you'll get more co-operation.