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Pro Audio
Junior Varsity
QSC TouchMix 16 sound problem fixed (other touchmix versions may also get this)
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<blockquote data-quote="George Back" data-source="post: 216382" data-attributes="member: 15444"><p>Hi Roy,</p><p></p><p>thanks for your reply and your support! At the end Roy too many issues. It’s a combination of the QSC buggy product and my local store where too many demotivated people worked.. It started all with the power supply issue. Within a gig the mixer closed down. God bless it restarted after some time. Too much communication then with my local supplier. I had to bring them the whole mixer. It took years to explain them that the problem is the power supply. They did not really care about my case. So I did the research and I opened a customer case at QSC. Then I got a new power supply, soon. So far so good. Then in the last year, directly after the warranty the problem with the low out put on Aux 1and2. This happened suddenly while starting a rehearsal from one week to another. Same situation with the local vendor. If I had bought the unit at Thomann or a larger store via Internet I had one year more of warranty here in Germany and much better service and real skilled people. And now unfortunately the same with Aux 5&6. I was sure that I find the solution here and in the video. Unfortunately not! So already an new problem!</p><p></p><p>So what happens next? I have no trust more in this product.</p><p></p><p>Compared to the price too many issues, bad service (in Germany) no more software updates…</p><p></p><p>Maybe I try to contact the international service again. If I remember right, the answer in the last year was “contact your local service” ….</p><p></p><p>Greetings</p><p></p><p>George</p></blockquote><p></p>
[QUOTE="George Back, post: 216382, member: 15444"] Hi Roy, thanks for your reply and your support! At the end Roy too many issues. It’s a combination of the QSC buggy product and my local store where too many demotivated people worked.. It started all with the power supply issue. Within a gig the mixer closed down. God bless it restarted after some time. Too much communication then with my local supplier. I had to bring them the whole mixer. It took years to explain them that the problem is the power supply. They did not really care about my case. So I did the research and I opened a customer case at QSC. Then I got a new power supply, soon. So far so good. Then in the last year, directly after the warranty the problem with the low out put on Aux 1and2. This happened suddenly while starting a rehearsal from one week to another. Same situation with the local vendor. If I had bought the unit at Thomann or a larger store via Internet I had one year more of warranty here in Germany and much better service and real skilled people. And now unfortunately the same with Aux 5&6. I was sure that I find the solution here and in the video. Unfortunately not! So already an new problem! So what happens next? I have no trust more in this product. Compared to the price too many issues, bad service (in Germany) no more software updates… Maybe I try to contact the international service again. If I remember right, the answer in the last year was “contact your local service” …. Greetings George [/QUOTE]
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Junior Varsity
QSC TouchMix 16 sound problem fixed (other touchmix versions may also get this)
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