H, all I just found my old post von exactly one year ago.At the I got a qualified contact via the German headquarter of course see here and I sent a mixer to the European self-center in the Netherlands. Costs me around 150 Euros to fix the problem incl.delivery.
More less one year after the last problem I have the next mega issue with the TM 16. After a sudden power loss the touch display did not react anymore.
God bless that I have control with a tablet to the mixer. What a poor design. To send the mixer in Standby you can press the hardware Button but you have to confirm with the Touch Display. This makes absolutely no sense.
All this is happened before a gig. In 2 days I have the next next gig and I need a mixer. I have enough now. I think I will again fix the mixer via a service center and then try to sell it.
I'm playing music over 30 years now. I clearly have to say that this is the worst piece of gear I've ever had. It would be perfect if it would constantly work. But you can not trust this peace of gear. I'm totally disappointed.