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<blockquote data-quote="john lutz" data-source="post: 71879" data-attributes="member: 244">Re: Satellite and HD radio - wow!It wasn’t always so bad.&nbsp; 6 or 7 years ago (?) I tried XM, truck I bought came with it so what the hell.&nbsp; Was pretty happy with it at first.&nbsp; But then they started getting away from the mostly “commercial free” and sort of* “hi-fi” angles. More commercials – that I was paying to hear – and ever decreasing SQ. Seems like I recall there was a specific event – a black out for a few days or a week maybe?&nbsp; Something about a satellite failing?&nbsp; After they came back on line the sound really sucked – and only got worse.&nbsp; Didn&#039;t XM and Sirius merge or something?Anyways the icing on the cake was when I tried to cancel my auto renewing subscription.&nbsp; Literally several weeks of customer service hell!&nbsp; Everything was supposed to be done online – except my log in was somehow corrupted.&nbsp; Email to customer service and they tell me I have to log in to get a new password.&nbsp; Can’t log in without a password!&nbsp; Email customer service to cancel and they refuse to help and send me to phone service.&nbsp; Phone service just puts me on hold indefinately each time I call.&nbsp; This goes on for days until I get lucky and get a real person on the phone and DEMAND that they cancel my subscription. They did everything they could to not let me cancel – transfer – hold – call this new number - and get put on foreverhold again.&nbsp; UNREAL.&nbsp; Finally, somehow I get to “the guy” that can help me who apologizes profusely for my bad experience and offers me a free year to not cancel!&nbsp; Seriously?&nbsp; No effing way I say – good riddance XM!</blockquote>

[QUOTE="john lutz, post: 71879, member: 244"] Re: Satellite and HD radio - wow! It wasn’t always so bad. 6 or 7 years ago (?) I tried XM, truck I bought came with it so what the hell. Was pretty happy with it at first. But then they started getting away from the mostly “commercial free” and sort of* “hi-fi” angles. More commercials – that I was paying to hear – and ever decreasing SQ. Seems like I recall there was a specific event – a black out for a few days or a week maybe? Something about a satellite failing? After they came back on line the sound really sucked – and only got worse. Didn't XM and Sirius merge or something? Anyways the icing on the cake was when I tried to cancel my auto renewing subscription. Literally several weeks of customer service hell! Everything was supposed to be done online – except my log in was somehow corrupted. Email to customer service and they tell me I have to log in to get a new password. Can’t log in without a password! Email customer service to cancel and they refuse to help and send me to phone service. Phone service just puts me on hold indefinately each time I call. This goes on for days until I get lucky and get a real person on the phone and DEMAND that they cancel my subscription. They did everything they could to not let me cancel – transfer – hold – call this new number - and get put on foreverhold again. UNREAL. Finally, somehow I get to “the guy” that can help me who apologizes profusely for my bad experience and offers me a free year to not cancel! Seriously? No effing way I say – good riddance XM! [/QUOTE]

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