Normal
Re: Satellite and HD radio - wow!It wasn’t always so bad. 6 or 7 years ago (?) I tried XM, truck I bought came with it so what the hell. Was pretty happy with it at first. But then they started getting away from the mostly “commercial free” and sort of* “hi-fi” angles. More commercials – that I was paying to hear – and ever decreasing SQ. Seems like I recall there was a specific event – a black out for a few days or a week maybe? Something about a satellite failing? After they came back on line the sound really sucked – and only got worse. Didn't XM and Sirius merge or something?Anyways the icing on the cake was when I tried to cancel my auto renewing subscription. Literally several weeks of customer service hell! Everything was supposed to be done online – except my log in was somehow corrupted. Email to customer service and they tell me I have to log in to get a new password. Can’t log in without a password! Email customer service to cancel and they refuse to help and send me to phone service. Phone service just puts me on hold indefinately each time I call. This goes on for days until I get lucky and get a real person on the phone and DEMAND that they cancel my subscription. They did everything they could to not let me cancel – transfer – hold – call this new number - and get put on foreverhold again. UNREAL. Finally, somehow I get to “the guy” that can help me who apologizes profusely for my bad experience and offers me a free year to not cancel! Seriously? No effing way I say – good riddance XM!
Re: Satellite and HD radio - wow!
It wasn’t always so bad. 6 or 7 years ago (?) I tried XM, truck I bought came with it so what the hell. Was pretty happy with it at first. But then they started getting away from the mostly “commercial free” and sort of* “hi-fi” angles. More commercials – that I was paying to hear – and ever decreasing SQ. Seems like I recall there was a specific event – a black out for a few days or a week maybe? Something about a satellite failing? After they came back on line the sound really sucked – and only got worse. Didn't XM and Sirius merge or something?
Anyways the icing on the cake was when I tried to cancel my auto renewing subscription. Literally several weeks of customer service hell! Everything was supposed to be done online – except my log in was somehow corrupted. Email to customer service and they tell me I have to log in to get a new password. Can’t log in without a password! Email customer service to cancel and they refuse to help and send me to phone service. Phone service just puts me on hold indefinately each time I call. This goes on for days until I get lucky and get a real person on the phone and DEMAND that they cancel my subscription. They did everything they could to not let me cancel – transfer – hold – call this new number - and get put on foreverhold again. UNREAL. Finally, somehow I get to “the guy” that can help me who apologizes profusely for my bad experience and offers me a free year to not cancel! Seriously? No effing way I say – good riddance XM!
