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Seeking Bruel & Kjaer LAN-XI software install support
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<blockquote data-quote="Austin Green" data-source="post: 213295" data-attributes="member: 13759"><p>We were involved in nearly a year of work with Bruel & Kjaer to get a webex demonstration of minimal application support and to take delivery of a LAN-XI 3050-A-030 with microphones, cables, software and integration to test peak decibels of impulse noise events.</p><p></p><p>The system has been delivered for about 6 weeks but has not been integrated in that it is not functionally working with software. During the install, we saw a failure of the system to do what we were shown in the webex demo.</p><p></p><p>We wanted to put the system into auto mode, and have 5 or 10 peak events display in real time in 3 rows, one row per microphone, and averaged in a cell on the right.</p><p></p><p>The system is sporadically losing events, holding one in a buffer, and taking 3-7 seconds (variable time) to be ready to record the next event.</p><p></p><p>The software displays events that were captured that it sporadically fails to output to Microsoft Excel, which is the only way to see the peak decibel values.</p><p></p><p>We are concerned because it doesn't seem like b&k usa, HBK as they are now known, is structured properly for, or posessing the skills, knowledge, and experience to tackle this simple integration challenge.</p><p></p><p>If anyone is aware of a path to resolution, please e-mail me. Im at a loss here, I don't know who the solution guys are, I get the feeling all the smart people in the structure are in Denmark and feel it may have been a mistake to consider Bruel & Kjaer to represent a solution provider in the USA.</p><p></p><p>We spent a decent amount of money here, and that investment isn't a performing asset based on our assessment and that of the integrating sales technician. We were originally hoping to be testing products and doing marketing 11 months ago. We've lost a lot of time and are unable to do exactly what the system is marketed to allow in B&K PDF brochures.</p></blockquote><p></p>
[QUOTE="Austin Green, post: 213295, member: 13759"] We were involved in nearly a year of work with Bruel & Kjaer to get a webex demonstration of minimal application support and to take delivery of a LAN-XI 3050-A-030 with microphones, cables, software and integration to test peak decibels of impulse noise events. The system has been delivered for about 6 weeks but has not been integrated in that it is not functionally working with software. During the install, we saw a failure of the system to do what we were shown in the webex demo. We wanted to put the system into auto mode, and have 5 or 10 peak events display in real time in 3 rows, one row per microphone, and averaged in a cell on the right. The system is sporadically losing events, holding one in a buffer, and taking 3-7 seconds (variable time) to be ready to record the next event. The software displays events that were captured that it sporadically fails to output to Microsoft Excel, which is the only way to see the peak decibel values. We are concerned because it doesn't seem like b&k usa, HBK as they are now known, is structured properly for, or posessing the skills, knowledge, and experience to tackle this simple integration challenge. If anyone is aware of a path to resolution, please e-mail me. Im at a loss here, I don't know who the solution guys are, I get the feeling all the smart people in the structure are in Denmark and feel it may have been a mistake to consider Bruel & Kjaer to represent a solution provider in the USA. We spent a decent amount of money here, and that investment isn't a performing asset based on our assessment and that of the integrating sales technician. We were originally hoping to be testing products and doing marketing 11 months ago. We've lost a lot of time and are unable to do exactly what the system is marketed to allow in B&K PDF brochures. [/QUOTE]
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