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<blockquote data-quote="John Roberts" data-source="post: 51119" data-attributes="member: 126">Re: Seems like Uli is attempting to clean up his image...I suspect this is more a maturation, or a later stage in the life of the corporation as growth opportunities from expanding into new ancillary markets slows down, and the importance of selling new products to repeat customers increases. You can get the first customer sale based on low price alone, but repeat business to that same customer is based on after sale satisfaction.&nbsp;&nbsp; I applaud their active participation in forums using official identified representatives. This alone should damp down the mindless piling on. That said the best PR will fail if there is no substance to support the new improved image. it was only a matter of time for him to grow in scale to become a target of other bottom feeders. The only viable defense against that is a selling proposition based on something other than price alone. JR</blockquote>

[QUOTE="John Roberts, post: 51119, member: 126"] Re: Seems like Uli is attempting to clean up his image... I suspect this is more a maturation, or a later stage in the life of the corporation as growth opportunities from expanding into new ancillary markets slows down, and the importance of selling new products to repeat customers increases. You can get the first customer sale based on low price alone, but repeat business to that same customer is based on after sale satisfaction. I applaud their active participation in forums using official identified representatives. This alone should damp down the mindless piling on. That said the best PR will fail if there is no substance to support the new improved image. it was only a matter of time for him to grow in scale to become a target of other bottom feeders. The only viable defense against that is a selling proposition based on something other than price alone. JR [/QUOTE]

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