Speaker Damaged in shipping

[Ben Lawrence]

I shipped some 12" 2 way speakers out that I am certain were working when shipped. Guess the buyer received them and one of the 12" voice coils seems to be rubbing. Is that something that can get mis-aligned if its dropped pretty hard? Also Im not sure if it would contribute but it was cooooold when I sent them out and stuff definitely can be a bit more fragile at those temperatures.
I going to make it right with the buyer just trying to get an idea of what may have happened.

 

[Rob Timmerman]

If it was dropped hard enough, a magnet may have shifted. Repair generally means replacing the entire driver assembly.

 

[Caleb Dueck]

If it was dropped hard enough, a magnet may have shifted. Repair generally means replacing the entire driver assembly.

Was the shipment insured?

 

[Art Welter]

Was the shipment insured?

With Fed Ex (not sure of the OP's shipper) insurance will be denied unless the shipment is double boxed with packing material between the two box layers.

 

[Ben Lawrence]

It was shipped via UPS. I did not pay extra for insurance so I think It only has 100$ coverage. I can look into it but I am guessing its going to be more trouble than its worth to get reimbursed from the shipper.