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<blockquote data-quote="Eric Lenasbunt" data-source="post: 146590" data-attributes="member: 3760">Re: Trustworthy Distributor?I too had several years of great FDW results. This last month though they have botched a $15k order worth of video install gear. Botched is saying it light. They have really embarrassed themselves and me on this. To place the order I had to call them about 6 times over the course of two weeks to actually reach someone. (Kept leaving messages...) Then, Basically they messed up the initial order, got delayed, then didn&#039;t change one of the items from a quote to a &quot;sale&quot; so it didn&#039;t ship. When I inquired I got an apology and a promise to ship next day to keep our project on schedule. Then, no shipment....more promises and still more mistakes. Also shipped black mounts instead of white.&nbsp;At each phase they have made lots of excuses about their new system, but this has really been the worst experience I have ever had with ANY distributor. Again, in the past they have been great. They have officially lost my business though. If your system is so screwed up nothing gets out the door you need to stop taking orders and fix it. This has been going on with them for close to 2 months, maybe longer. Time for blood pressure meds.</blockquote>

[QUOTE="Eric Lenasbunt, post: 146590, member: 3760"] Re: Trustworthy Distributor? I too had several years of great FDW results. This last month though they have botched a $15k order worth of video install gear. Botched is saying it light. They have really embarrassed themselves and me on this. To place the order I had to call them about 6 times over the course of two weeks to actually reach someone. (Kept leaving messages...) Then, Basically they messed up the initial order, got delayed, then didn't change one of the items from a quote to a "sale" so it didn't ship. When I inquired I got an apology and a promise to ship next day to keep our project on schedule. Then, no shipment....more promises and still more mistakes. Also shipped black mounts instead of white. At each phase they have made lots of excuses about their new system, but this has really been the worst experience I have ever had with ANY distributor. Again, in the past they have been great. They have officially lost my business though. If your system is so screwed up nothing gets out the door you need to stop taking orders and fix it. This has been going on with them for close to 2 months, maybe longer. Time for blood pressure meds. [/QUOTE]

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