Re: Uli Behringer of The Music Group Q&A Question and suggestion Re ,X32
Dear all,
Allow me to comment.
First of all let me be perfectly clear; we do not mind criticism at all and in fact appreciate anything that allows us to improve our Company. This forum and others have helped us tremendously to get valuable feedback.
We do listen carefully and take comments seriously. For example we addressed the ADA8000 issues that were reported and introduced a much improved version called ADA8200; we also reduced the fan noise of the iNuke amplifiers, just to mention a few.
And then there is the massive X32 thread here, which has just exceeded 860,000 views. It has allowed us to do incredible market research as well as listen to people's wish list for new features, many of which are planned to be incorporated in the 2.0 firmware.
Please bear in mind that we have close to 700 active products and some of them have been designed over ten years ago. While these legacy products still sell well and are perfectly reliable, we are in the process of evaluating them one by one whether there is a need for a redesign or we rather focus our efforts in designing a successor model.
One of our major initiatives is to replace all linear power supplies with auto-range switch-mode versions, incorporate Neutrik/Rean connectors in most of our products and validate all feedback from the forums and our Care centers.
As mentioned earlier, we invested over US$ 20 million in state-of-the-art equipment such as high-precision SMT machines, X-ray equipment and automated optical inspection systems to mention a few.
We are also very proud of the many MIDAS/KLARK TEKNIK engineers who are based in our China factory and run major quality assurance programs.
We are not perfect and will never be, but we are committed to continuously improve every aspect of our Company. These initiatives have already resulted in great quality improvements and in a 3-Year Warranty Program for all our products.
This demonstrates our commitment to quality and that we stand behind our customers.
I like to take the opportunity to thank our staff in particular Joe Sanborn and his Customer Support team who participate here and go out of their way to help our customers. This team even works on weekends and at times takes phone calls at night when there is an urgent matter.
Again we appreciate criticism as that's what we are here for. Whether you prefer to shout and complain publicly or choose a more courteous way is a matter of personal style. The net effect is the same and we are grateful for any comments and suggestions.
Warm regards
Uli
