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<blockquote data-quote="mark anderson" data-source="post: 115168" data-attributes="member: 635">Re: Uli Behringer of The Music Group Q&amp;AJoe, Thanks for your response but it really isn&#039;t that helpful. I can&#039;t stop by Las Vegas and there are no local authorized repair centers for the X32 line. The entire X32 line, and all the other high end Behringer product, must go through Las Vegas for repair. If I shipped it next day (Monday) and you repaired and shipped (Wednesday) I&#039;d get it back Thursday, provided there&#039;s no issues with the shipping or the repair. Currently, I could do that in May. The concern is, of course, hoping everything goes smoothly and having no backup plan available if it doesn&#039;t. I carry a spare mixer for a worst case scenario but not having the mixer because it&#039;s been sent in for repair of a stuck cable isn&#039;t on my list of worst cases. We just got off the road with 18 shows in 20 days. Every house tech I worked with loved the unit but asked about the stuck cable. My &quot;we&#039;ve been on the road for a month&quot; excuse has just been used up. &nbsp; You have a great product but now your company is servicing professionals and the service needs to step up. I&#039;ve been told you&#039;re not cross shipping because you don&#039;t have the product. You&#039;re Behringer, right? I bet you have some around. Cross shipping will be a boon for your service department as well by scheduling repairs based on rental availability instead of rushing when units hit the door. As I&#039;ve said before, I&#039;d pay a reasonable rental and shipping but it seems unreasonable to require customers to purchase two mixers to have a spare in case one goes down.Who do we talk to to make this happen? I trust you&#039;re in constant contact with Uli. Thank you for your time.Mark</blockquote>

[QUOTE="mark anderson, post: 115168, member: 635"] Re: Uli Behringer of The Music Group Q&A Joe, Thanks for your response but it really isn't that helpful. I can't stop by Las Vegas and there are no local authorized repair centers for the X32 line. The entire X32 line, and all the other high end Behringer product, must go through Las Vegas for repair. If I shipped it next day (Monday) and you repaired and shipped (Wednesday) I'd get it back Thursday, provided there's no issues with the shipping or the repair. Currently, I could do that in May. The concern is, of course, hoping everything goes smoothly and having no backup plan available if it doesn't. I carry a spare mixer for a worst case scenario but not having the mixer because it's been sent in for repair of a stuck cable isn't on my list of worst cases. We just got off the road with 18 shows in 20 days. Every house tech I worked with loved the unit but asked about the stuck cable. My "we've been on the road for a month" excuse has just been used up. You have a great product but now your company is servicing professionals and the service needs to step up. I've been told you're not cross shipping because you don't have the product. You're Behringer, right? I bet you have some around. Cross shipping will be a boon for your service department as well by scheduling repairs based on rental availability instead of rushing when units hit the door. As I've said before, I'd pay a reasonable rental and shipping but it seems unreasonable to require customers to purchase two mixers to have a spare in case one goes down. Who do we talk to to make this happen? I trust you're in constant contact with Uli. Thank you for your time. Mark [/QUOTE]

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