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<blockquote data-quote="mark anderson" data-source="post: 115233" data-attributes="member: 635">Re: Uli Behringer of The Music Group Q&amp;AHoward, I&#039;m afraid you came into the middle of a conversation with a chip on your shoulder.How did the John Cleese put it? &quot;... picked up the wrong end the stick and started beating around the bush with it&quot; I believe is the phrase.Just one sentence down from where you stopped quoting my post, I quote myself from an earlier post,&nbsp; &quot;As I&#039;ve said before, I&#039;d pay a reasonable rental and shipping but it seems unreasonable to require customers to purchase two mixers to have a spare in case one goes down&quot;There seems to be a consensus that premium level service should not be available for this equipment because the equipment itself is a very good deal to begin with. I don&#039;t understand that philosophy especially given the industry we&#039;re in. Many people here make at least part of their money by renting equipment. It&#039;s a profit center. I fail to understand why this manufacturer can&#039;t do the same. I think it would help them in the professional market. Anyway, there is nothing disingenuous in my post. Your post, however, chose to abbreviate my post and ignore the context of the conversation. When X32-R&#039;s are available for rental locally I will get one and send my unit in, simple as that.&nbsp; And for the record...The PC comment was a response to JR from earlier.Perhaps in Penwortham the auto shops don&#039;t offer loaners, the ones I go to do. I&#039;m not after something for nothing, see above. and one last thought on this subject....As prices are reduced on hardware, premium support will become the profit center of the industry. That&#039;s how the auto industry in America works. That&#039;s the model the software industry has adopted. Even our gas delivery company offers home appliance maintenance service contracts. Premium customer service is the future, not some 70&#039;s through-back.</blockquote>

[QUOTE="mark anderson, post: 115233, member: 635"] Re: Uli Behringer of The Music Group Q&A Howard, I'm afraid you came into the middle of a conversation with a chip on your shoulder. How did the John Cleese put it? "... picked up the wrong end the stick and started beating around the bush with it" I believe is the phrase. Just one sentence down from where you stopped quoting my post, I quote myself from an earlier post, "[I]As I've said before, I'd pay a reasonable rental and shipping but it seems unreasonable to require customers to purchase two mixers to have a spare in case one goes down"[/I] There seems to be a consensus that premium level service should not be available for this equipment because the equipment itself is a very good deal to begin with. I don't understand that philosophy especially given the industry we're in. Many people here make at least part of their money by renting equipment. It's a profit center. I fail to understand why this manufacturer can't do the same. I think it would help them in the professional market. Anyway, there is nothing disingenuous in my post. Your post, however, chose to abbreviate my post and ignore the context of the conversation. When X32-R's are available for rental locally I will get one and send my unit in, simple as that. And for the record... The PC comment was a response to JR from earlier. Perhaps in Penwortham the auto shops don't offer loaners, the ones I go to do. I'm not after something for nothing, see above. and one last thought on this subject.... As prices are reduced on hardware, premium support will become the profit center of the industry. That's how the auto industry in America works. That's the model the software industry has adopted. Even our gas delivery company offers home appliance maintenance service contracts. Premium customer service is the future, not some 70's through-back. [/QUOTE]

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