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<blockquote data-quote="Tim McCulloch" data-source="post: 115388" data-attributes="member: 67">Re: Uli Behringer of The Music Group Q&amp;AFor 3 RU it needs to cook breakfast and wash my socks!&nbsp; /satire@ mark - sorry, but I&#039;ve very much with JR, Howard and Ron.&nbsp; The kind of support that Berry is is supplying right now is unprecedented in their history (at least to my recollection).&nbsp; While your rental proposal has some merit the back-end costs of administering it are higher than they might appear at first glance.&nbsp; Perhaps value-added support from your dealer?&nbsp; We&#039;re dealers for a small number of brands and we&#039;re not a repair station for any of them, but if a customer had a hardware problem with something purchased from us, we&#039;d try to accommodate them with *something* at whatever terms seem reasonable for the situation.The kind of support we get from Avid on our Venue series mixers is 24/7 technician on call, who can walk us through diagnostic utilities and interpret the results, then stay on the phone and guide us in dis-assembly and further testing.&nbsp; Sometimes they do advance replacement with a credit card deposit on the return.&nbsp; Avid service &amp; support are very good.&nbsp; The cost of entry into this club is around $20,000 (SC48).&nbsp; It&#039;s still a great value at that price:&nbsp; we spent 5x with Yamaha and Soundcraft back in Ye Olde Analogue Dayz and support was mostly 9 -5, M-F unless you got the super secret phone number <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink&nbsp; &nbsp; ;)"&nbsp; data-smilie="2"data-shortname=";)" />Obligatory automotive analogy:&nbsp; my local independent repair shop usually has a loaner car for me because I come in for a whole bunch of service at once and they give me the big spender treatment.&nbsp; And I ask when I make my appointment.&nbsp; Plus they know I&#039;ll set up office in their waiting room 8)~<img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f60e.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt="8-)" title="Cool&nbsp; &nbsp; 8-)"&nbsp; data-smilie="6"data-shortname="8-)" />~<img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f60e.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":cool:" title="Cool&nbsp; &nbsp; :cool:"&nbsp; data-smilie="6"data-shortname=":cool:" />&nbsp; Great folks, they&#039;ve been working on my vans, cars and pickups for 20+ years.&nbsp; Perhaps this is a good time to go back to &quot;value added support from your dealer...&quot; <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f600.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":D" title="Big grin&nbsp; &nbsp; :D"&nbsp; data-smilie="8"data-shortname=":D" /></blockquote>

[QUOTE="Tim McCulloch, post: 115388, member: 67"] Re: Uli Behringer of The Music Group Q&A For 3 RU it needs to cook breakfast and wash my socks! /satire @ mark - sorry, but I've very much with JR, Howard and Ron. The kind of support that Berry is is supplying right now is unprecedented in their history (at least to my recollection). While your rental proposal has some merit the back-end costs of administering it are higher than they might appear at first glance. Perhaps value-added support from your dealer? We're dealers for a small number of brands and we're not a repair station for any of them, but if a customer had a hardware problem with something purchased from us, we'd try to accommodate them with *something* at whatever terms seem reasonable for the situation. The kind of support we get from Avid on our Venue series mixers is 24/7 technician on call, who can walk us through diagnostic utilities and interpret the results, then stay on the phone and guide us in dis-assembly and further testing. Sometimes they do advance replacement with a credit card deposit on the return. Avid service & support are very good. The cost of entry into this club is around $20,000 (SC48). It's still a great value at that price: we spent 5x with Yamaha and Soundcraft back in Ye Olde Analogue Dayz and support was mostly 9 -5, M-F unless you got the super secret phone number ;) Obligatory automotive analogy: my local independent repair shop usually has a loaner car for me because I come in for a whole bunch of service at once and they give me the big spender treatment. And I ask when I make my appointment. Plus they know I'll set up office in their waiting room 8)~8-)~:cool: Great folks, they've been working on my vans, cars and pickups for 20+ years. Perhaps this is a good time to go back to "value added support from your dealer..." :D [/QUOTE]

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