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Junior Varsity
Uli Behringer of The Music Group Q&A
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<blockquote data-quote="Simon Thomas" data-source="post: 117747" data-attributes="member: 2998"><p>Re: Uli Behringer of The Music Group Q&A</p><p></p><p></p><p></p><p>Dear Sam,</p><p> </p><p>My name is Simon Thomas, and I am the Senior Manager of the EMEA CARE centre in Kidderminster, UK.</p><p> </p><p>Thank you for your post and please allow me to address your issue about schematics.</p><p> </p><p>While we understand your concern, the MUSIC Group does not release service literature other than to authorised service centres for the following reasons. </p><p>Firstly, even schematics of discontinued products contain intellectual properties which we do not wish to release into the public domain. </p><p>Secondly, we prefer to have authorised service centres carry out repairs to ensure compliance with safety standards and MUSIC Group quality standards due to product liabilities. </p><p> </p><p>We are more than happy to help you get your amp repaired at our own CARE or independent service centres.</p><p> </p><p>Thank you for your understanding.</p><p></p><p>Kind regards, </p><p></p><p>Simon THOMAS</p><p>Senior Manager, Care</p><p>MUSIC Group UK</p></blockquote><p></p>
[QUOTE="Simon Thomas, post: 117747, member: 2998"] Re: Uli Behringer of The Music Group Q&A Dear Sam, My name is Simon Thomas, and I am the Senior Manager of the EMEA CARE centre in Kidderminster, UK. Thank you for your post and please allow me to address your issue about schematics. While we understand your concern, the MUSIC Group does not release service literature other than to authorised service centres for the following reasons. Firstly, even schematics of discontinued products contain intellectual properties which we do not wish to release into the public domain. Secondly, we prefer to have authorised service centres carry out repairs to ensure compliance with safety standards and MUSIC Group quality standards due to product liabilities. We are more than happy to help you get your amp repaired at our own CARE or independent service centres. Thank you for your understanding. Kind regards, Simon THOMAS Senior Manager, Care MUSIC Group UK [/QUOTE]
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