Log in
Register
Home
Forums
New posts
Search forums
What's new
New posts
New profile posts
Latest activity
News
Members
Current visitors
New profile posts
Search profile posts
Features
Log in
Register
Search
Search titles only
By:
Search titles only
By:
New posts
Search forums
Menu
Install the app
Install
Reply to thread
Home
Forums
Pro Audio
Junior Varsity
Uli Behringer of The Music Group Q&A
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Message
<blockquote data-quote="Uli Behringer" data-source="post: 51295" data-attributes="member: 1604"><p>Re: Failure rate</p><p></p><p>Dear Benett, </p><p></p><p>I appreciate your comment, however I don't mind people sharing their experience openly as long as these posts are genuine and not competitor "marketing" which we unfortunately encounter. We often see "complaints" and "reviews" from people way before we actually shipped a new product or actually never owned a unit.</p><p>So all I am asking are facts such as serial numbers that allow us to track the unit.</p><p></p><p>In order to help me out here, I will also ask our VP or Customer Care, Patrick Fredig to come in and address any service issues. We are always happy to learn and improve our products and hence we appreciate the opportunity to listen.</p><p></p><p>Some years ago I was personally in touch with Bob Lentini who invented the marvellous SAC system and he shared with me the problems he encountered with a newer version of the ADA8000, where we had upgraded the Alesis ADA converters to better Crystal chips. The integrated auto-mute function of the chip caused some problems with the SAC software.</p><p></p><p>Because we appreciate that there is such a huge SAC community out there that uses the ADA8000, we modified the unit to meet the SAC requirements. However this was not a defect of the ADA8000 but a rather unique requirement of the SAC system. We were happy we could help.</p><p></p><p>I remember that in earlier versions (and this unit is now around 8 years on the market) we had an overheating problem with a voltage regulator especally when the units are stacked on top of each other, preventing proper cooling. I believe a heatsink was added which should have solved the problem - but if not, please let us know. Thanks!</p></blockquote><p></p>
[QUOTE="Uli Behringer, post: 51295, member: 1604"] Re: Failure rate Dear Benett, I appreciate your comment, however I don't mind people sharing their experience openly as long as these posts are genuine and not competitor "marketing" which we unfortunately encounter. We often see "complaints" and "reviews" from people way before we actually shipped a new product or actually never owned a unit. So all I am asking are facts such as serial numbers that allow us to track the unit. In order to help me out here, I will also ask our VP or Customer Care, Patrick Fredig to come in and address any service issues. We are always happy to learn and improve our products and hence we appreciate the opportunity to listen. Some years ago I was personally in touch with Bob Lentini who invented the marvellous SAC system and he shared with me the problems he encountered with a newer version of the ADA8000, where we had upgraded the Alesis ADA converters to better Crystal chips. The integrated auto-mute function of the chip caused some problems with the SAC software. Because we appreciate that there is such a huge SAC community out there that uses the ADA8000, we modified the unit to meet the SAC requirements. However this was not a defect of the ADA8000 but a rather unique requirement of the SAC system. We were happy we could help. I remember that in earlier versions (and this unit is now around 8 years on the market) we had an overheating problem with a voltage regulator especally when the units are stacked on top of each other, preventing proper cooling. I believe a heatsink was added which should have solved the problem - but if not, please let us know. Thanks! [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Pro Audio
Junior Varsity
Uli Behringer of The Music Group Q&A
Top
Bottom
Sign-up
or
log in
to join the discussion today!