Re: Uli Behringer of The Music Group Q&A
HI Uli,
Perhaps this is more due to a decision made by the Canadian Distributor, but I was disappointed to not see any representation of Behringer products at the recent MIAC show in Toronto. Although MUCH smaller in scale, it's Canada's version of the NAMM show.
I'm a former Behringer dealer in a small rural area that your most recent Canadian Distributor has been trying to get back on board.
Questions I was going to ask your representative are about warranty policy. In the past, whether due to parts shortage, or manpower or whatever- items returned under warranty were simply replaced with a new unit, which started the warranty period from scratch again. Is this a policy that will continue now with the current 3 year warranty? I wonder if a unit fails before the 3 years if there will be lengthy waits for parts as there are now. I know of a few shops who are getting frustrated waiting for out of warranty parts.
I have also heard that out of warranty repairs must currently be shipped to the USA as well as you requiring money orders for parts even with established accounts.
I'm just trying to make an informed decision.
Thank you for being accessible.
BJ
