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<blockquote data-quote="Doug Traser" data-source="post: 55468" data-attributes="member: 1760">Re: Uli Behringer of The Music Group Q&amp;AI&#039;m sort of a late arrival to this thread but hopefully can ask a question of Uli Behringer.I am a big fan of the Behringer products especially since they are the best fit for my budget. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile&nbsp; &nbsp; :)"&nbsp; data-smilie="1"data-shortname=":)" />~<img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":-)" title="Smile&nbsp; &nbsp; :-)"&nbsp; data-smilie="1"data-shortname=":-)" />~:smile: The only issue I have had is the extremely slow response with a warranty request and I am wondering if the customer support will improve? I purchased a X2222USB on May 2, 2012 and the mixer worked great! After a couple weeks of use, I was re-arranging the workspace the mixer was sitting at and unplugged the power cable from the power port. When I did this, one of the pins from the power port came out with the cord. Upon inspection it looked like the pin was not properly soldered during manufacturing. I then submitted a warranty request the next day on May 25, 2012. It wasn&#039;t until May 30, 2012 that I received a response asking me to provide a copy of the sales invoice and stating that once received, they will respond to me 24 - 48 hours. Here it is June 4, 2012 and I still have not received a response with the RA# and information for getting my mixer repaired. This is very frustrating since until the mixer is repaired/replaced, my band has no mixer. Again, I am a big fan of Behringer products and during the short use of the mixer it performed very well. I just wish the warranty process was not taking so long.</blockquote>

[QUOTE="Doug Traser, post: 55468, member: 1760"] Re: Uli Behringer of The Music Group Q&A I'm sort of a late arrival to this thread but hopefully can ask a question of Uli Behringer. I am a big fan of the Behringer products especially since they are the best fit for my budget. :)~:-)~:smile: The only issue I have had is the extremely slow response with a warranty request and I am wondering if the customer support will improve? I purchased a X2222USB on May 2, 2012 and the mixer worked great! After a couple weeks of use, I was re-arranging the workspace the mixer was sitting at and unplugged the power cable from the power port. When I did this, one of the pins from the power port came out with the cord. Upon inspection it looked like the pin was not properly soldered during manufacturing. I then submitted a warranty request the next day on May 25, 2012. It wasn't until May 30, 2012 that I received a response asking me to provide a copy of the sales invoice and stating that once received, they will respond to me 24 - 48 hours. Here it is June 4, 2012 and I still have not received a response with the RA# and information for getting my mixer repaired. This is very frustrating since until the mixer is repaired/replaced, my band has no mixer. Again, I am a big fan of Behringer products and during the short use of the mixer it performed very well. I just wish the warranty process was not taking so long. [/QUOTE]

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