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Junior Varsity
Uli Behringer of The Music Group Q&A
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<blockquote data-quote="Pat Ferdig" data-source="post: 59045" data-attributes="member: 1768"><p>Re: Uli Behringer of The Music Group Q&A</p><p></p><p></p><p></p><p>Brad, </p><p></p><p>As the VP, Care for MUSIC Group, I wanted to jump in and provide some clarity on the warranty and how it specifically relates to the X32.</p><p></p><p>All BEHRINGER products, including the X32, are automatically covered by a one year warranty. If the product is registered at <a href="http://www.music-group.com/support" target="_blank">www.music-group.com/support</a> within 90-days of purchase, the warranty will be extended to three years. After the product is registered, you will receive an email notification for your records showing that the product has been registered.</p><p></p><p>I do want to confirm a couple of points you raised in your post regarding the limitations of the warranty. First off, internal power supplies are covered under the full warranty. Only external PSUs or wall worts are the power sources that are covered for 90 days. You also mentioned your concern surrounding software and firmware not being covered. Firmware will always be supported for active products. If there are any issues found, or if additional functionality is added through firmware, will be made available to all X32 users and fully supported. The last point that I wanted to clarify is the statement surrounding connection points. If you are referring to the connection points inside the X32 such as solder or cable connections, these are covered under the terms of the warranty. </p><p></p><p>I hope that this will clear the confusion on the warranty. If you have any other questions regarding the terms and conditions of the warranty, please feel free to contact us at <a href="mailto:care@music-group.com">care@music-group.com</a>.</p></blockquote><p></p>
[QUOTE="Pat Ferdig, post: 59045, member: 1768"] Re: Uli Behringer of The Music Group Q&A Brad, As the VP, Care for MUSIC Group, I wanted to jump in and provide some clarity on the warranty and how it specifically relates to the X32. All BEHRINGER products, including the X32, are automatically covered by a one year warranty. If the product is registered at [URL="http://www.music-group.com/support"]www.music-group.com/support[/URL] within 90-days of purchase, the warranty will be extended to three years. After the product is registered, you will receive an email notification for your records showing that the product has been registered. I do want to confirm a couple of points you raised in your post regarding the limitations of the warranty. First off, internal power supplies are covered under the full warranty. Only external PSUs or wall worts are the power sources that are covered for 90 days. You also mentioned your concern surrounding software and firmware not being covered. Firmware will always be supported for active products. If there are any issues found, or if additional functionality is added through firmware, will be made available to all X32 users and fully supported. The last point that I wanted to clarify is the statement surrounding connection points. If you are referring to the connection points inside the X32 such as solder or cable connections, these are covered under the terms of the warranty. I hope that this will clear the confusion on the warranty. If you have any other questions regarding the terms and conditions of the warranty, please feel free to contact us at [EMAIL="care@music-group.com"]care@music-group.com[/EMAIL]. [/QUOTE]
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