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<blockquote data-quote="ivan carling" data-source="post: 73673" data-attributes="member: 3021">Re: Uli Behringer of The Music Group Q&amp;AJust to catch you all up on my progress, I received an email from a young lady at Behringer service UK saying that they do not sell spares to end users (although nobody has asked me what I do for a living - electronics engineer that &quot;repairs stuff&quot;!) and also saying I had invalidated my warranty by opening the case to check for internal fuses, etc.And that the cost of repairing the item including tax and labour would amount to something like 60% of what I paid for it - with the cost of any parts on top.So I bought another Focusrite Octopre instead.&nbsp; Shame. I had been seriously considering the new ADA8200 as an alternative (I have a third unused ADAT port) but I am left wondering what support would be if it went wrong.Such a shame after Uli`s kind intervention on my behalf, but I think his support staff in the UK could use some re-education on how to deal with customers.</blockquote>

[QUOTE="ivan carling, post: 73673, member: 3021"] Re: Uli Behringer of The Music Group Q&A Just to catch you all up on my progress, I received an email from a young lady at Behringer service UK saying that they do not sell spares to end users (although nobody has asked me what I do for a living - electronics engineer that "repairs stuff"!) and also saying I had invalidated my warranty by opening the case to check for internal fuses, etc. And that the cost of repairing the item including tax and labour would amount to something like 60% of what I paid for it - with the cost of any parts on top. So I bought another Focusrite Octopre instead. Shame. I had been seriously considering the new ADA8200 as an alternative (I have a third unused ADAT port) but I am left wondering what support would be if it went wrong. Such a shame after Uli`s kind intervention on my behalf, but I think his support staff in the UK could use some re-education on how to deal with customers. [/QUOTE]

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