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<blockquote data-quote="Barry Gilmour" data-source="post: 89419" data-attributes="member: 4245">Re: x32 studio Users&nbsp; I am so very impressed with recent service I received re my X32UPDATE&nbsp; &nbsp; &nbsp; &nbsp; FYI. My new X32&nbsp; is still working great . but I got a bit scared when I noticed a matrix fader&nbsp; (7 ) I believe is dark on the black on the name strip and no parts are functional.&nbsp;&nbsp; fader, mute , solo .. I called support in the USA and they quickly answered the the phone and put my mind at ease informing me that that particular fader was not yet assigned by firmware to anything . This was a great relief. So if anyone else runs into this issue, relax&nbsp; its normal. What great friendly, helpful service! Thanks guys at Berhinger support, I would be very nervous if I was a competitor of these guys. customer service is amazing!!!! Uli should be called the BRAIN as well as the EAR for a nickname!! remarkable Thank&nbsp; you!!!!!<img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f600.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":D" title="Big grin&nbsp; &nbsp; :D"&nbsp; data-smilie="8"data-shortname=":D" />~:-D~:grin:<img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f600.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":D" title="Big grin&nbsp; &nbsp; :D"&nbsp; data-smilie="8"data-shortname=":D" />~:-D~:grin:</blockquote>

[QUOTE="Barry Gilmour, post: 89419, member: 4245"] Re: x32 studio Users I am so very impressed with recent service I received re my X32 [U][B] UPDATE FYI. [/B][/U] My new[U][B] X32[/B][/U] is still working great . but I got a bit scared when I noticed a [B]matrix fader (7 ) I believe is dark on the black on the name strip and no parts are functiona[/B]l. fader, mute , solo .. I called [B]support in the USA[/B] and they quickly answered the the phone and put my mind at ease informing me that[B] that particular fader was not yet assigned by firmware to anything[/B] . This was a great relief. So if anyone else runs into this issue,[B] relax its normal[/B]. What great friendly, helpful service! Thanks guys at Berhinger support, I would be very nervous if I was a competitor of these guys. customer service is amazing!!!! [B]Uli should be called the BRAIN as well as the EAR for a nickname!! remarkable Thank you!!!!![/B]:D~:-D~:grin::D~:-D~:grin: [/QUOTE]

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