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The Basement
Another ebay find...
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<blockquote data-quote="Tim McCulloch" data-source="post: 80615" data-attributes="member: 67"><p>Re: Another ebay find...</p><p></p><p>I'm pretty sure my accounts with my cable co (internet only), cell phone co, and FedEx are flagged with "psycho customer." For the tech accounts I immediately ask to be transferred to 3rd tier support. And I keep insisting until they do. FedEx... they finally assigned an ombudsman to me, with a direct-to-desk phone number.</p><p></p><p>Most of the folks that participate and/or lurk here are smart enough to make sure things are plugged in, turned on, configured normally, etc. We know about self-diagnostic modes and use them. When we call for a tech, we need someone who knows more than we do. But we probably represent 5% or less of support calls...</p></blockquote><p></p>
[QUOTE="Tim McCulloch, post: 80615, member: 67"] Re: Another ebay find... I'm pretty sure my accounts with my cable co (internet only), cell phone co, and FedEx are flagged with "psycho customer." For the tech accounts I immediately ask to be transferred to 3rd tier support. And I keep insisting until they do. FedEx... they finally assigned an ombudsman to me, with a direct-to-desk phone number. Most of the folks that participate and/or lurk here are smart enough to make sure things are plugged in, turned on, configured normally, etc. We know about self-diagnostic modes and use them. When we call for a tech, we need someone who knows more than we do. But we probably represent 5% or less of support calls... [/QUOTE]
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