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The Basement
Another ebay find...
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<blockquote data-quote="Rob Timmerman" data-source="post: 80629" data-attributes="member: 172"><p>Re: Another ebay find...</p><p></p><p></p><p></p><p>Yep, but the third-tier support people often get irked when they get transferred a problem that should have been solved at one of the earlier tiers. And the top-tier support staff is often pretty small, so word gets around about "repeat customers" that are a pain to deal with...</p><p></p><p>As an analogy, Think of the first tier support as the companies who provide for the club market, second tier support as the regional players, and third tier support as the big national companies. If you were Clair Brothers, how would you feel about dealing with the clueless club owners?</p></blockquote><p></p>
[QUOTE="Rob Timmerman, post: 80629, member: 172"] Re: Another ebay find... Yep, but the third-tier support people often get irked when they get transferred a problem that should have been solved at one of the earlier tiers. And the top-tier support staff is often pretty small, so word gets around about "repeat customers" that are a pain to deal with... As an analogy, Think of the first tier support as the companies who provide for the club market, second tier support as the regional players, and third tier support as the big national companies. If you were Clair Brothers, how would you feel about dealing with the clueless club owners? [/QUOTE]
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Another ebay find...
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