Hi there,
I have a new Ashly 3.6 processor that I have not used yet...
It was setup a few months ago using my old lap top computer that has now found it's way to the recycle bin.
Everything worked using the 5.11 software that was supplied with the processor.
Loaded fine, connected and communicated fine with the processor...loaded all my settings, no problem.
Now I finally have a show coming up where I will get to use my system that has the 3.6 processor.
I loaded the same software into my new computer and went to see if it worked.
The program doesn't open on the new computer (windows 8), if you click on the program while it is trying to open it tells you it is trying to connect USB drivers.
It will then fail, and tell you failed to connect USB drivers error code 126.
I removed the 5.11 software and went to the Ashly website and downloaded the newest software, version 5.12
Same issue.
I emailed service at Ashly to see if they can help but I am not sure if...or how long they take to respond to emails.
If anyone has any ideas or fixes for this issue it would be appreciatted.
Thanks,
Vinny
I have a new Ashly 3.6 processor that I have not used yet...
It was setup a few months ago using my old lap top computer that has now found it's way to the recycle bin.
Everything worked using the 5.11 software that was supplied with the processor.
Loaded fine, connected and communicated fine with the processor...loaded all my settings, no problem.
Now I finally have a show coming up where I will get to use my system that has the 3.6 processor.
I loaded the same software into my new computer and went to see if it worked.
The program doesn't open on the new computer (windows 8), if you click on the program while it is trying to open it tells you it is trying to connect USB drivers.
It will then fail, and tell you failed to connect USB drivers error code 126.
I removed the 5.11 software and went to the Ashly website and downloaded the newest software, version 5.12
Same issue.
I emailed service at Ashly to see if they can help but I am not sure if...or how long they take to respond to emails.
If anyone has any ideas or fixes for this issue it would be appreciatted.
Thanks,
Vinny