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<blockquote data-quote="TJ Cornish" data-source="post: 39522" data-attributes="member: 162">UpdateI sent my Blizzard Q12A to Blizzard to be exchanged due to the lens cover cracking and some surface rust on the fixture.&nbsp; I got the replacement fixture back yesterday.&nbsp; I will say that Blizzard took care of me.&nbsp; I got an RMA number and permission for the exchange fairly quickly, and Blizzard turned around the new fixture in the same day.The new fixture is slightly different from the old one.&nbsp; They have replaced the pan head screws on the lens array with countersunk flat head screws which still scratch the lens a bit, but don&#039;t really stick up, and therefore will be much less likely to crack the lens in the future.&nbsp; Also, they have corrected the crooked lens array issue - the LED array is now parallel to the outer case.I&#039;ve decided this fixture is still not right for me due to the video incompatibility, but Blizzard has indeed solved a couple of the issues that my early unit had.I&#039;ll be listing this replacement fixture in the Marketplace shortly.</blockquote>

[QUOTE="TJ Cornish, post: 39522, member: 162"] Update I sent my Blizzard Q12A to Blizzard to be exchanged due to the lens cover cracking and some surface rust on the fixture. I got the replacement fixture back yesterday. I will say that Blizzard took care of me. I got an RMA number and permission for the exchange fairly quickly, and Blizzard turned around the new fixture in the same day. The new fixture is slightly different from the old one. They have replaced the pan head screws on the lens array with countersunk flat head screws which still scratch the lens a bit, but don't really stick up, and therefore will be much less likely to crack the lens in the future. Also, they have corrected the crooked lens array issue - the LED array is now parallel to the outer case. I've decided this fixture is still not right for me due to the video incompatibility, but Blizzard has indeed solved a couple of the issues that my early unit had. I'll be listing this replacement fixture in the Marketplace shortly. [/QUOTE]

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