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<blockquote data-quote="Jason Lavoie" data-source="post: 9562" data-attributes="member: 159"><p>I typically build the cost of tuning a system into the quote, and it's no big deal to bring out the hardware and spend some time at the end of the install to put the finishing touches on.</p><p>but I'm getting more and more calls to re-tune existing systems where the situation has changed (or where no tuning was done in the first place)</p><p></p><p>How do you normally charge for that sort of service? Just come in, tune and leave. no repairs or other work involved.</p><p></p><p>I've toyed with billing at a higher hourly rate (for the more specialized service) and I've also tried billing at our usual hourly rate for service calls but then added on a rental fee for the Smaart rig (Laptop, software, interface, mics, 2x Lectro wireless, cables, stands, etc)</p><p>Obviously each method has its benefits or drawbacks depending on how complicated the job is</p><p></p><p></p><p>I'm curious if anyone handles this differently or if I'm on the right track. A lot of my customers aren't the type to shop around so I want to make sure I'm treating them fairly.</p><p></p><p>Jason</p></blockquote><p></p>
[QUOTE="Jason Lavoie, post: 9562, member: 159"] I typically build the cost of tuning a system into the quote, and it's no big deal to bring out the hardware and spend some time at the end of the install to put the finishing touches on. but I'm getting more and more calls to re-tune existing systems where the situation has changed (or where no tuning was done in the first place) How do you normally charge for that sort of service? Just come in, tune and leave. no repairs or other work involved. I've toyed with billing at a higher hourly rate (for the more specialized service) and I've also tried billing at our usual hourly rate for service calls but then added on a rental fee for the Smaart rig (Laptop, software, interface, mics, 2x Lectro wireless, cables, stands, etc) Obviously each method has its benefits or drawbacks depending on how complicated the job is I'm curious if anyone handles this differently or if I'm on the right track. A lot of my customers aren't the type to shop around so I want to make sure I'm treating them fairly. Jason [/QUOTE]
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