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The Basement
Still no product?...RANT
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<blockquote data-quote="Silas Pradetto" data-source="post: 35038" data-attributes="member: 34"><p>Re: Still no product?...RANT</p><p></p><p>Sometimes, it does turn out to be a simple misunderstanding. Recently, I placed a significant AKG order and it was delayed for weeks. Apparently, Harman decided to upgrade all the inventory and order systems for all their brands and they could not find the products I ordered! I had to apologize to the customer for the significant delay; fortunately he was very understanding.</p><p></p><p>Either way, I've found that communication is key - a customer would much rather know about a delay as soon as possible, rather than weeks later. </p><p></p><p>Hammer, I'm glad you have potentially resolved the issue.</p></blockquote><p></p>
[QUOTE="Silas Pradetto, post: 35038, member: 34"] Re: Still no product?...RANT Sometimes, it does turn out to be a simple misunderstanding. Recently, I placed a significant AKG order and it was delayed for weeks. Apparently, Harman decided to upgrade all the inventory and order systems for all their brands and they could not find the products I ordered! I had to apologize to the customer for the significant delay; fortunately he was very understanding. Either way, I've found that communication is key - a customer would much rather know about a delay as soon as possible, rather than weeks later. Hammer, I'm glad you have potentially resolved the issue. [/QUOTE]
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