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<blockquote data-quote="TJ Cornish" data-source="post: 35098" data-attributes="member: 162">Re: Still no product?...RANTI think there are two issues here - retail/customer facing issues where the dealer is incompetent, uncaring, or financially drowning, and the zero inventory supply chain model.There&#039;s no excuse for bad customer service in the first case - uncaring or poorly managed businesses deserve to die, and folks with good customer service (both Audiopiles, the local shop Metro Sound and Lighting in my case, B&amp;H, others) deserve to keep my business.The other situation is tougher.&nbsp; I agree with Jeff that I&#039;ve been frustrated several times recently that the product I want and have cash in hand for is simply not available.&nbsp; It&#039;s stuck on the boat from China (6 or 7 weeks transit time sometimes, plus customs), stuck waiting on a component from someone up the supply chain who also has a minimial inventory operation, etc.&nbsp; I guess this is the cost of cheap products - local production and parts inventories cost money, and consumers aren&#039;t willing to pay for those things.Hammer - I&#039;m glad you got to be Paul.&nbsp; There&#039;s no need to feel guilty about getting out of a sucky situation alive and intact.</blockquote>

[QUOTE="TJ Cornish, post: 35098, member: 162"] Re: Still no product?...RANT I think there are two issues here - retail/customer facing issues where the dealer is incompetent, uncaring, or financially drowning, and the zero inventory supply chain model. There's no excuse for bad customer service in the first case - uncaring or poorly managed businesses deserve to die, and folks with good customer service (both Audiopiles, the local shop Metro Sound and Lighting in my case, B&H, others) deserve to keep my business. The other situation is tougher. I agree with Jeff that I've been frustrated several times recently that the product I want and have cash in hand for is simply not available. It's stuck on the boat from China (6 or 7 weeks transit time sometimes, plus customs), stuck waiting on a component from someone up the supply chain who also has a minimial inventory operation, etc. I guess this is the cost of cheap products - local production and parts inventories cost money, and consumers aren't willing to pay for those things. Hammer - I'm glad you got to be Paul. There's no need to feel guilty about getting out of a sucky situation alive and intact. [/QUOTE]

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