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Junior Varsity
X32 Discussion
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<blockquote data-quote="Francesco Lanzingher" data-source="post: 101115" data-attributes="member: 5302"><p>Noise (sine wave) in headphones & aux in</p><p></p><p>First post here!</p><p>Let me introduce myself: I work as freelance sound engineer in Italy, since june owner of an X32 console.</p><p></p><p>I can say I used almost all (if not *all*) the digital consoles on the market, and I have to say I'm astonished by the X32 value/price ratio! That's why I purchased my unit: I use often the rental company's or production desk, but I needed a quicker and more live-oriented mixer than my 01v96VCM as personal console for particular productions/venues.</p><p></p><p></p><p></p><p>Sadly, friday I was using my X32 with a d&b Q7 PA system (I was tuning the PA) and noticed a strange noise, similar to a high pitched sine wave. In few seconds I realized it was the unbalanced RCA aux in 5-6. Every other mic input is perfect, every other aux input is affected by this problem!</p><p>So I dedicated my sunday (yesterday) to investigate the problem, reading *every* post on this thread (quite an impressive effort!!) and experimenting a little bit with the desk.</p><p></p><p>This is what I know:</p><p>1) I have a 5.200hz sine wave on aux 1-6 & headphones out. Soloing an aux build up the noise, reversing soloed aux phase cancel the sine wave (it means for me same interference on both aux input & headphones output);</p><p>2) When LED brightness is set *under* 80% another 500hz sine is added in above mentioned channels (with brightness over 80 nothing);</p><p>3) Points 1&2 seem to me to have more than something in common with "16&32 channels noise" and "monitor noise", so I'm confident that they can be fixed with an internal cables rerouting.</p><p></p><p>This is what I did:</p><p>1) Tried to register my desk on Behringer's website, but is seems that almost every support-related function is temporarily not working;</p><p>2) I found on Behringer's UK facebook page that they have issues with their asian servers due to the weather;</p><p>3) I wrote to an authorized Support Center in Italy. The tech I spoke to confirmed me the probability of a simple internal rerouting fix and gave me an email address to ask for an RMA number;</p><p>4) I wrote asking for this RMA number;</p><p>5) I had today a contact to provide proof of purchase and some other data to arrange RMA.</p><p></p><p>This is what I think:</p><p>1) I saw early production defects in many products all around the world, so this isn't nothing new;</p><p>2) As long as I have a response so quickly (first request on sunday afternoon, first answer monday morning) I have absolutely nothing to complain about support.</p><p></p><p></p><p>So, this far, thumbs up for Behringer for this awesome product and this big effort in offering such a quick support.</p><p></p><p>Regards,</p><p>Francesco Lanzingher</p></blockquote><p></p>
[QUOTE="Francesco Lanzingher, post: 101115, member: 5302"] Noise (sine wave) in headphones & aux in First post here! Let me introduce myself: I work as freelance sound engineer in Italy, since june owner of an X32 console. I can say I used almost all (if not *all*) the digital consoles on the market, and I have to say I'm astonished by the X32 value/price ratio! That's why I purchased my unit: I use often the rental company's or production desk, but I needed a quicker and more live-oriented mixer than my 01v96VCM as personal console for particular productions/venues. Sadly, friday I was using my X32 with a d&b Q7 PA system (I was tuning the PA) and noticed a strange noise, similar to a high pitched sine wave. In few seconds I realized it was the unbalanced RCA aux in 5-6. Every other mic input is perfect, every other aux input is affected by this problem! So I dedicated my sunday (yesterday) to investigate the problem, reading *every* post on this thread (quite an impressive effort!!) and experimenting a little bit with the desk. This is what I know: 1) I have a 5.200hz sine wave on aux 1-6 & headphones out. Soloing an aux build up the noise, reversing soloed aux phase cancel the sine wave (it means for me same interference on both aux input & headphones output); 2) When LED brightness is set *under* 80% another 500hz sine is added in above mentioned channels (with brightness over 80 nothing); 3) Points 1&2 seem to me to have more than something in common with "16&32 channels noise" and "monitor noise", so I'm confident that they can be fixed with an internal cables rerouting. This is what I did: 1) Tried to register my desk on Behringer's website, but is seems that almost every support-related function is temporarily not working; 2) I found on Behringer's UK facebook page that they have issues with their asian servers due to the weather; 3) I wrote to an authorized Support Center in Italy. The tech I spoke to confirmed me the probability of a simple internal rerouting fix and gave me an email address to ask for an RMA number; 4) I wrote asking for this RMA number; 5) I had today a contact to provide proof of purchase and some other data to arrange RMA. This is what I think: 1) I saw early production defects in many products all around the world, so this isn't nothing new; 2) As long as I have a response so quickly (first request on sunday afternoon, first answer monday morning) I have absolutely nothing to complain about support. So, this far, thumbs up for Behringer for this awesome product and this big effort in offering such a quick support. Regards, Francesco Lanzingher [/QUOTE]
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