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<blockquote data-quote="Joe Sanborn" data-source="post: 106465" data-attributes="member: 2062">Re: iPad App problems / X32CoreHey guys,&nbsp;Allow me to clarify a few things:&nbsp;There is no warranty card or voucher for Tracktion included in any of our products, as all these are online processes.&nbsp;As for the “dead” fader issue, this is likely an issue where the belt wheel has moved up on the motor shaft. This can be easily fixed by putting the belt wheel back in place and adding a drop of glue. After the initial production lot in the middle of 2012, all faders are now produced in that particular manner and therefore this issue cannot happen again.&nbsp;As for the sticky buttons, this also relates to a very early production lot where cleaning solvent was applied in the last stage before packing. However, cleaning the buttons usually resolves that matter.&nbsp;These cases are extremely rare and easy to fix, hence we don’t see the need for a service notice.&nbsp;Please let me know if I can further help.</blockquote>

[QUOTE="Joe Sanborn, post: 106465, member: 2062"] Re: iPad App problems / X32Core Hey guys, Allow me to clarify a few things: There is no warranty card or voucher for Tracktion included in any of our products, as all these are online processes. As for the “dead” fader issue, this is likely an issue where the belt wheel has moved up on the motor shaft. This can be easily fixed by putting the belt wheel back in place and adding a drop of glue. After the initial production lot in the middle of 2012, all faders are now produced in that particular manner and therefore this issue cannot happen again. As for the sticky buttons, this also relates to a very early production lot where cleaning solvent was applied in the last stage before packing. However, cleaning the buttons usually resolves that matter. These cases are extremely rare and easy to fix, hence we don’t see the need for a service notice. Please let me know if I can further help. [/QUOTE]

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