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<blockquote data-quote="Ali Reay" data-source="post: 117115" data-attributes="member: 6699">Re: X32 Warranty WarningYes I thought the same as you. I had a faulty encoder. The desk is over one year old and the reply from <a href="mailto:care@music-group.com">care@music-group.com</a> was: &quot;Unfortunately, the purchase date of your equipment indicated in the information you have supplied to us shows that the encoders are no longer covered under the limited warranty terms. These parts are only covered for one year from the date of purchase therefore we will not be able to cover diagnosis and repair of this unit under the terms of the manufacturer&#039;s warranty. However, we do appreciate you as a customer and are here to assist should you have any questions or concerns. Listed below you will find your nearest factory authorized service center:&quot;They did offer to fix it at a cost.As I had registered the desk and was therefore eligible for the 3 year extension, I did query this and was asked to read section 4.3 (as above).</blockquote>

[QUOTE="Ali Reay, post: 117115, member: 6699"] Re: X32 Warranty Warning Yes I thought the same as you. I had a faulty encoder. The desk is over one year old and the reply from [EMAIL="care@music-group.com"]care@music-group.com[/EMAIL] was: [COLOR=#000000][FONT=Helvetica]"Unfortunately, the purchase date of your equipment indicated in the information you have supplied to us shows that the encoders are no longer covered under the limited warranty terms. These parts are only covered for one year from the date of purchase therefore we will not be able to cover diagnosis and repair of this unit under the terms of the manufacturer's warranty. However, we do appreciate you as a customer and are here to assist should you have any questions or concerns. Listed below you will find your nearest factory authorized service center:" They did offer to fix it at a cost. As I had registered the desk and was therefore eligible for the 3 year extension, I did query this and was asked to read section 4.3 (as above).[/FONT][/COLOR] [/QUOTE]

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